Drive the timely resolution of customer issues and complaints
Oversee the logging and investigation of feedback, collaborating with relevant stakeholders and departments to implement sustainable solutions aligned with our Continuous Improvement philosophy, quality procedures, and ISO policies
Manage credit/debit note issuance and supporting debtor aging follow-ups
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We are looking for a Customer Service Executive to join our team!
If you are friendly, responsible, organized, and enjoy communicating with customers, we welcome you to apply. Training will be provided for the right candidate.
Generate job instructions to relevant operations team accordingly to customer’s request correctly and on timely
Liaise with different internal department & external contractor when required
Pre-plan operations such as container trucking for Import and Export shipment depending on the complicatedness of the commodity and arrange special equipment such as cranes
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As a Customer Service Executive, you will be the frontline ambassador of the company. You will manage customer inquiries, resolve issues efficiently, and ensure a positive end-to-end customer experience. This role requires strong communication skills, empathy, problem-solving abilities, and a proactive mindset.
Key Responsibilities
Serve as the primary point of contact for customers, handling inquiries, complaints, and feedback professionally and promptly
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Problem-Solving, Escalation & De-escalation: Addressing customer complaints in real-time, requiring a high level of composure and immediate conflict resolution skills.
Inventory & Asset Control: Managing the requisition and organization of on-site supplies, from merchandise, marketing materials to office and maintenance stock.
Site Management and Maintenance: Facility inspections to ensure site meets safety, cleanliness and brand standards and coordinating with relevant internal departments and/or vendors, scheduling and overseeing routine checks and maintenance for building systems to prevent service disruptions.
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