Build and manage effective relationships with stakeholders and vendors to ensure successful project delivery, alignment of business requirements, and achievement of project objectives.
Lead design and discovery activities, including facilitating workshops to identify pain points, opportunities and develop user-centric experience improvements
Technology Partner Management: Manage technology vendor relationships, including contracts, renewals, and financial tracking, reviewing invoices, leading QBRs, and managing licenses and other vendor commitments.
Technology Partner Management: Manage technology vendor relationships, including contracts, renewals, and financial tracking, reviewing invoices, leading QBRs, and managing licenses and other vendor commitments.
Prospecting & Lead Generation: Identify and develop new business opportunities through cold outreach, networking, referrals, industry events, partnerships, and other relevant channels.
Prospecting & Lead Generation: Identify and develop new business opportunities through cold outreach, networking, referrals, industry events, partnerships, and other relevant channels.
Maintain operational stability and platform resilience by leading SRE and monitoring standards, handling incident escalation and root cause analysis, and optimizing performance, uptime, and reliability.
Taking ownership of weekly, monthly, and quarterly deliverables for internal and external stakeholders, ensuring the quality of outputs are in line with the agreed SLA’s.