Customer Communication: Respond to customer emails and phone calls promptly. Follow up on customer schedules and delivery orders. Ensure all delivery orders from customers are signed and acknowledged.
Coordination with Internal Teams:Meet with engineering and production teams to address specific customer requirements. Collaborate with production and QA teams to resolve quality issues and provide feedback to customers.
Logistics and Delivery: Arrange deliveries to customers as needed. Ensure COD customers make payments before parts are released.
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Actively working towards fulfilling the four tasks of the store.
I have the knowledge, confidence, and desire to make customer payment easy.
I know my levels of authorisation to solve payment problems when they occur and recognise when I need to escalate an issue to someone with higher authorisation. I pass on the relevant information for them to deal effectively and efficiently with the customer.
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