Customer Communication: Respond to customer emails and phone calls promptly. Follow up on customer schedules and delivery orders. Ensure all delivery orders from customers are signed and acknowledged.
Coordination with Internal Teams:Meet with engineering and production teams to address specific customer requirements. Collaborate with production and QA teams to resolve quality issues and provide feedback to customers.
Logistics and Delivery: Arrange deliveries to customers as needed. Ensure COD customers make payments before parts are released.
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Data Management : Enter and maintain operational data accurately in accordance with Standard Operating Procedures (SOPs).
Milestone Tracking : Monitor and update milestone tracking across multiple countries to ensure timely operational visibility.
Customer & Internal Support : Respond promptly to customer and internal queries via email and Teams chat, providing accurate and relevant information.
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Actively working towards fulfilling the four tasks of the store.
I have the knowledge, confidence, and desire to make customer payment easy.
I know my levels of authorisation to solve payment problems when they occur and recognise when I need to escalate an issue to someone with higher authorisation. I pass on the relevant information for them to deal effectively and efficiently with the customer.
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Information Management: Respond to information requests, retrieve relevant files, and maintain organized documentation.
Quality Assurance: Review completed work to ensure data accuracy and compliance with company standards.
Stakeholder Communication: Proactively communicate with customers, agents, and internal stakeholders via email regarding shipment status and requirements.
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Record Validation: Record and validate operational details (e.g., cargo information) to support smooth workflows and compliance requirements.
Quality Control: Review and verify completed work to ensure accuracy, consistency, and adherence to quality standards.
Proactive Communication: Communicate proactively with country operations and internal teams, providing updates and resolving inquiries professionally.
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