11 Customer Care Manager Jobs in Shah Alam - July 2026 - High Salaries
Showing 11 jobs results for
"customer care manager"
in Shah Alam
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Undisclosed
- Lead customer service transformation initiatives, including process improvements, digitalization, automation, and service model optimization.
- Establish and monitor customer service KPIs, performance frameworks, and service standards to drive continuous improvement.
- Act as a strategic advisor on customer service operating models, customer experience improvements, and service-related business decisions. ...
Posted
2 days ago
Undisclosed
- Oversee the end-to-end Order-to-Cash (OTC) process to ensure timely and accurate order execution
- Act as the key escalation point for complex customer and operational issues
- Partner closely with supply chain, logistics, sales, and operations teams to ensure seamless customer fulfilment ...
Posted
a day ago
Undisclosed
- Manage service KPIs such as revenue growth, profitability, service efficiency, and customer satisfaction (e.g., NPS)
- Collaborate with sales, operations, and technical teams to align service offerings with customer expectations
- Lead and support service teams, including training, performance management, and development ...
Posted
21 days ago
Undisclosed
- Secure all OTI strategy execution, processes and contribution to the commercial and economic success, customer loyalty, reputation and culture of Alcon
- Have high positive impact on both internal and external associates, stakeholders and customers. Lead, develop and coach direct reports.
- Manage stakeholders of countries that you are supporting to ensure they are up to date on SLA’s, risks, opportunities and customer feedback ...
Posted
19 days ago
Undisclosed
- Secure all OTI strategy execution, processes and contribution to the commercial and economic success, customer loyalty, reputation, and culture of Alcon
- Have high positive impact on both internal and external associates, stakeholders, and customers. Lead, develop and coach direct reports
- Execution of CO strategy, organizational design of teams and processes within market with following scope: ...
Posted
18 days ago
Undisclosed
- Share Your Passion to Lead, Develop Yourself and Others
- You are passionate in Developing Yourself and Others by providing coaching and guidance to staff to improve their competencies.
- You provide Leadership by fostering strong teamwork amongst all branch personnel and managing the sales performance of all staff to meet your overall branch KRA. ...
Posted
25 days ago
Undisclosed
- Support business development initiatives through lead generation and brand positioning activities.
- Organize and coordinate industry events, exhibitions, and networking sessions.
- Conduct market research and competitor analysis to identify market trends and opportunities. ...
Posted
a month ago
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