We are looking for a proactive and relationship-driven Customer Success Executive (CSE) to join Octovis.

This is not a traditional Customer Service or Technical Support role.

You will be the main relationship owner for your assigned customers — from the first interaction, product demonstration and closing, all the way through onboarding, Go-Live, adoption and long-term customer growth.

Your role is to understand the customer’s business, build trust, help them successfully adopt Octovis, and develop a strong long-term relationship.

Key Responsibilities

Lead & Customer Acquisition

* Follow up with assigned leads and potential customers

* Build relationships with business owners and key decision-makers

* Understand customers’ businesses, operations and pain points

* Conduct discovery sessions and business assessments

* Conduct product demonstrations based on actual customer needs

* Recommend suitable Octovis solutions, packages and products

* Explain pricing and handle customer objections

* Maintain consistent and timely follow-ups

* Keep lead stages, customer information and next actions updated in CRM

* Convert qualified opportunities into customers

Customer Onboarding

* Take ownership of the customer journey after closing

* Guide new customers through the onboarding process

* Understand their operational setup and requirements

* Coordinate the necessary information and preparation for implementation

* Conduct or arrange system training

* Ensure customers understand how to use Octovis effectively

* Guide customers towards a successful Go-Live

Customer Relationship

* Be the main relationship owner for assigned customers

* Build strong, trusted and long-term customer relationships

* Maintain regular communication and customer check-ins

1 Csp Jobs - November 2026 - High Salaries

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Customer Success Executive (CSE)