Monitor key performance ratios, inform timely on any unexpected issue impacting potentially the financial performance of the Country and Area, identify areas of improvement in business and propose/implement corrective actions.
Collaborate with BPO to ensure a smooth relationship and a seamless delivery of the in-scope finance activities.
Coordinate core HR operations, including onboarding, employee movements, confirmation, performance management, and other employee lifecycle activities. Provide advisory and coordinate payroll-related matters with employees and management, while ensuring timely submission of payroll inputs to PMB HR for payroll processing.
Manage day-to-day employee and industrial relations matters by serving as the first point of contact for employee concerns, grievances, disciplinary issues, and workplace conflicts. Facilitate resolution at the business level where appropriate, and escalate complex or high-risk ER/IR matters to PMB HR for specialist advice and intervention.
Continuously monitor adherence of HR policies, practices, and employment matters with applicable labour legislation, regulatory requirements, company policies, and shareholders' governance requirements.
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Respond promptly and professionally to client emails, calls, and messages.
Manage client account enquiries and assist with membership or class-related matters.
Ensure the Yoga and Pilates studio rooms and common areas are kept clean, sanitized, neat, and tidy in between classes — maintaining an immaculate environment at all times.
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Handle B2B/dealer marketing, including campaigns and resources for spas, salons, aestheticians and dealers, plus helping develop a professional resource platform similar to PevoniaPro.
Improve website marketing and customer experience, including landing pages, product finders, skin quizzes, customer journeys, calls-to-action and conversion-focused improvements.
Manage e-commerce and digital marketing across Shopee, Lazada, TikTok Shop, websites and social media, while monitoring sales, traffic, conversion, AOV and product performance.
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The Program Manager is also responsible for program governance, service excellence, continuous improvement, financial performance, and the overall strength of the client partnership.
Payroll & Compensation: Administer monthly payroll, allowances, and statutory contributions (EPF, SOCSO, EIS, HRDF).
Training & Development: Work closely with HODs to identify training needs, coordinate in organize training courses, and ensure compliance with HRDC requirements (e.g. Grant approval, claim submission, etc.).
Employee Relations: Assist in grievances handling, disciplinary proceedings, and foster positive workplace culture.
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It would be a plus if you also possess previous experience in:
Pall Corporation, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job.
An analytical yet creative problem-solver who understands market dynamics and champions distinctive, effective ideas.
Lead the end-to-end brand, communications and go-to-market strategy for Convergence, Postpaid and Fibre, ensuring strong alignment with customer needs, business priorities, commercial objectives and long-term brand equity.
Own the portfolio strategy across the customer lifecycle, translating product and commercial priorities into clear, differentiated propositions that strengthen market competitiveness and drive acquisition.
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Perform telesales activities for insurance products, including Auto Insurance and Credit Life Insurance.
Manage insurance claim cases from receiving the offer letter from the insurance company through to the successful payment and settlement with the Company.
Promote the Company’s mobile application to customers and encourage non-app users to adopt digital services, including FPX transactions.
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