Identify and explore opportunities for new product introductions and product expansion, while managing the contract renewal process to protect and grow client relationships
Take decisive and timely action to resolve clients' operational issues and service complaints, ensuring consistently high levels of client satisfaction
Plan and manage regular business communications and business review meetings with clients' management teams to maintain strategic alignment and drive joint outcomes
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The role will guide BD team members, oversee the sales pipeline, coordinate client acquisition activities, proposals and tenders, and support Management in achieving the company’s business development and revenue objectives.
Key Responsibilities
- Supervise and coordinate the daily activities of the Business Development team.
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Reporting & Escalation: Consolidate vendor performance data to provide routine updates to zone leadership, and act as the primary point of contact to resolve and escalate critical service issues.
Financial Administration & Budget Management
Purchase Order & Goods Received Management: Oversee the end-to-end purchasing process for the SAPMENA Campus, including creating Purchase Orders (POs), tracking open commitments, and driving timely Goods Receipts (GRs) from participating markets.
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Identify opportunities to streamline business rules, policies, and operational processes to improve efficiency.
Drive harmonisation initiatives such as but not limited to billing systems, customer notifications, operational channels, and customer experience.
Analyse frontline, customer, and operational channel insights to identify gaps, pain points, and opportunities to enhance customer experience and operational effectiveness.
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Support social media and content execution by coordinating captions, artwork, posting schedules and required approvals.
Assist with EDM and email marketing activities, including maintaining mailing lists, preparing campaign information and coordinating approved email sends.
Maintain marketing databases, CRM records and lead information to ensure data is updated and organised.
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Benchmark against market practices and emerging talent trends to ensure the programme remains relevant, competitive, and future-focused.
Partner with Talent Acquisition team to develop and execute attraction strategies that position the organisation as an employer of choice for young talent.
Support the design and delivery of selection methodologies, including assessments, interviews, assessment centres, and evaluation criteria to identify high-potential candidates.
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Notifies Process Specialist, HR Services in case of process compliance or control issues or incomplete documentation.
Executes quality checks at various stages of the process and keeps the quality statistics reporting up to date – you’re helping everything stay streamlined for a more efficient workflow.
Other projects/tasks as allocated by the Process Manager/Team Leader, such as supporting local administration and maintaining employee files and information, as well as participation in team meetings, process analysis, and improvement actions.
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Monitor and report on competitor activities, track performance against key performance indicators (KPIs) and sales plans, and maintain accurate customer and sales data within the Customer Relationship Management (CRM) system
Drive continuous improvement initiatives that strengthen sales processes and elevate customer satisfaction, while collaborating closely with internal stakeholders to ensure timely product delivery and long-term key account relationship development
Administrative duties and coordination tasks as required
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Collaborate with affiliates on localized inputs, system rollouts, and user enablement via standard platforms like Cornerstone.
Identify operational bottlenecks to provide continuous feedback and drive process standardization, automation, and workflow optimization.
You hold a BSc/MSc degree (desirable in Digital Marketing, IT, Communication, or Business) with 1–3 years of digital operations or shared services experience.
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Conduct CDD documentation and review for Retail Consumers with high quality standards (e.g. consistency, process adherence, productivity). This is primarily focused on new client onboarding reviews.
Send outbound requests for information to customers (if required) to capture critical information for accurate risk assessment as part of the CDD/ECDD process and track these to conclusion
Ensure processes are performed in compliance with the Bank’s standards and regulatory requirements
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Review designs, renovations, method statement and fit-out works for compliance with applicable codes and corporate standards.
Audit and ensure compliance with Uniform Building By-Laws (UBBL), BOMBA (Fire Services Act, fire safety requirements), DOSH-OSHA 1994 and Other relevant authorities (local councils, ST, CIDB)
Conduct regular safety inspections, incident investigations, and root cause analyses and liaison with intra/inter dept and external stakeholders
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High attention to detail with excellent organisational and time management skills
Proficient in Microsoft Excel and Google Workspace
Support the full employee lifecycle, including onboarding, employee changes, offboarding, and maintaining accurate employee records and documentation
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