Prepare and process personal financing applications efficiently and accurately, ensuring compliance with internal policies and regulatory requirements.
Maintain strong relationships with existing customers, identifying opportunities for cross-selling and up-selling of other bank products.
Resolve customer inquiries and complaints professionally and in a timely manner.
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Develop, maintain and review customer requirements.
Work closely with internal and/or external stakeholders to resolve any customer complaints or clarification.
Follow closely on all account management plans to meet business objectives including delivering presentations to external and/or internal audiences.
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