Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
Provide a high level of professionalism and competent customer service
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Provide assistance to customers i.e assist customers to locate vehicle, assist in emergency car breakdown etc.
Monitor and ensure full functionality of car park equipment at all times. Carry out emergency respond plan for breakdown and malfunctions of car park system when necessary.
Ensure compliance to all safety regulations and company policies. Inform management in case of violations.
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Basic car park operations & equipment handling
Traffic control & safety awareness
Problem-solving & complaint handling
Responsible
punctual & able to work shifts
Customer service & communication skills
+4
Posted
9 days ago
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You will be expected to act as a trusted gatekeeper, managing priorities, anticipating needs, and ensuring tasks are executed efficiently and discreetly. Strong communication skills, attention to detail, and the ability to handle sensitive information with confidentiality are essential.
This role requires flexibility, including working on weekends, public holidays, and occasional after-office hours when required, depending on operational or leadership needs.
The ideal candidate is resourceful, calm under pressure, highly organised, and service-driven, with a strong sense of responsibility and a “can-do” attitude. You should be comfortable working in a fast-paced environment where priorities may shift quickly, while maintaining professionalism and warmth at all times.