Responsible for completeness of documentation prior to release of finished products under New Product Development (NPD), cost / quality compliance project with complete Authorization for Product Release (APR) / Global Change Control (GCC) and meeting quality requirement.
Ensure Validation activities such as Equipment & Facilities Qualification, Process Validation, Computer System Validation, etc. of the site are planned and carried out in accordance to Validation Master Plan and Kenvue requirement
Performs review, trending, tracking and monitoring of cGMP processes, procedures, training, documents and records, including but not limited to non-conformance records, change control, and corrective actions / preventive actions (CAPA), complaints investigation through respective electronic platform systems
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Responsible for completeness of documentation prior to release of finished products under New Product Development (NPD), cost / quality compliance project with complete Authorization for Product Release (APR) / Global Change Control (GCC) and meeting quality requirement.
Ensure Validation activities such as Equipment & Facilities Qualification, Process Validation, Computer System Validation, etc. of the site are planned and carried out in accordance to Validation Master Plan and Kenvue requirement
Performs review, trending, tracking and monitoring of cGMP processes, procedures, training, documents and records, including but not limited to non-conformance records, change control, and corrective actions / preventive actions (CAPA), complaints investigation through respective electronic platform systems
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Organize and facilitate the quarterly compliance review meetings ie the Compliance Steering Committee, Business Ethics & Fraud Committee and WHO Code Committee.
The Senior Associate / Manager of Regulatory Compliance is responsible for leading the overall compliance and enterprise risk management framework (where applicable) across the Group and its regulated subsidiaries (including e-Money issuance, merchant acquiring, and money lending operations).
This role ensures full adherence to all applicable regulatory requirements, licensing conditions, and governance standards while embedding a strong culture of compliance, integrity, and risk awareness throughout the organization. The incumbent will serve as the primary liaison with regulators and provide strategic advisory support to senior management and the Board on regulatory and risk matters.
Analyse transaction data to identify trends & patterns in transactions that may signify suspicious or fraudulent activities, using data and transaction monitoring tools
Collaborate with other key business functions to ensure a smooth end-to-end internal process to achieve customer satisfaction and safeguard the company's and users' interests
Perform any other ad-hoc legal/compliance duties
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Team engagement activities - Assist and drive initiatives which are related to enhancing team engagements – i.e Team building etc.Provides coaching of team members on daily operations and workload management.Resource Planning -Provide accurate data and information on all resource planning initiatives and efficiency monitoring activities
Responsible for ensuring the appropriate compliance checkpoints/checklist representing Affiliate Policies and External Regulatory requirements is prepared and reviewed annually. Reviews monthly or ad hoc communications to affiliate(s) to address key performance indicators (e.g. number of claims reviewed, cycle time, reason of claims returns).Conducting random T quality assessment basis on team’s support of the T compliance activities.
Participate in compliance program, projects and other ad-hoc tasks assigned by Global T Lead.Escalates issues and recommended resolution plans in a timely manner to the RSS line manager and affiliate (where required).Ensures the accuracy and reliability of the KPI Dashboards and automation reports used to support the Compliance review process.Prepare reports and training material on a periodic basis to address business operations oversight, updates to process changes, and re-training or onboarding of new team members
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Customer Journey Optimization: Design and implement seamless experiences, from onboarding to upgrades or trade-ins, focusing on customer experience and business goals.
Customer Issue Management: Establish efficient processes for resolving customer issues related to device lifecycle services, minimizing escalations and improving satisfaction.
Market Insight and Innovation: Analyze market trends and competitor offerings to enhance current services and introduce differentiated solutions.
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Analyse transaction data to identify trends & patterns in transactions that may signify suspicious or fraudulent activities, using data and transaction monitoring tools
Collaborate with other key business functions to ensure a smooth end-to-end internal process to achieve customer satisfaction and safeguard the company's and users' interests
Perform any other ad-hoc legal/compliance duties
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