Set and track departmental KPIs, service standards, and deadlines.
Coordinate and manage all facility repairs and maintenance activities with technicians, vendors, and contractors to ensure timely and quality service delivery.
Conduct regular facility inspections and quality assurance checks in line with local, state, and federal regulations.
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Direct contractors, subcontractors, and engineers on the entire maintenance aspect.
Supervise and manage the daily operation of facility controls and asset management systems.
Enforce and merge customer engineering, maintenance standards, and requirements into the facility maintenance program and any configuration changes.
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Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions.
Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors.
Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
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