Identify and explore opportunities for new product introductions and product expansion, while managing the contract renewal process to protect and grow client relationships
Take decisive and timely action to resolve clients' operational issues and service complaints, ensuring consistently high levels of client satisfaction
Plan and manage regular business communications and business review meetings with clients' management teams to maintain strategic alignment and drive joint outcomes
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Identify and explore opportunities for new product introductions and product expansion, while managing the contract renewal process to protect and grow client relationships
Take decisive and timely action to resolve clients' operational issues and service complaints, ensuring consistently high levels of client satisfaction
Plan and manage regular business communications and business review meetings with clients' management teams to maintain strategic alignment and drive joint outcomes
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Communicate new developments relating to client and competitor products to the sales team to ensure they remain commercially informed and prepared
Coordinate and communicate all planned activities to relevant operational departments and Business Units to ensure aligned and timely execution
Liaise with clients' marketing teams to coordinate promotional material deliveries and ensure all marketing activities are accurately communicated and updated across the DKSH team
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Identify and explore opportunities for new product introductions and product expansion, while managing the contract renewal process to protect and grow client relationships
Take decisive and timely action to resolve clients' operational issues and service complaints, ensuring consistently high levels of client satisfaction
Plan and manage regular business communications and business review meetings with clients' management teams to maintain strategic alignment and drive joint outcomes
...
Identify and explore opportunities for new product introductions and product expansion, while managing the contract renewal process to protect and grow client relationships
Take decisive and timely action to resolve clients' operational issues and service complaints, ensuring consistently high levels of client satisfaction
Plan and manage regular business communications and business review meetings with clients' management teams to maintain strategic alignment and drive joint outcomes
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Collaborate with Distribution Centre and Material Management teams to ensure shipments are accurately tracked and storage is optimizedIssue clear, data-backed instructions for inventory transfers, write-offs, and block actions to maintain inventory integrity
Administrative duties and coordination tasks as required
Degree in Business Administration, Supply Chain Management, or a related field
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Identify and explore opportunities for new product introductions and product expansion, while managing the contract renewal process to protect and grow client relationships
Take decisive and timely action to resolve clients' operational issues and service complaints, ensuring consistently high levels of client satisfaction
Plan and manage regular business communications and business review meetings with clients' management teams to maintain strategic alignment and drive joint outcomes
...
Liaise with clients' marketing teams to coordinate promotional materials, sample deliveries, and ensure all marketing activities are accurately aligned with DKSH operations
Monitor stock levels, address near-expiry stock clearance, and manage high stock holding situations to maintain product availability and minimize wastage
Proactively establish and maintain effective workflows and communications to support concurrent project delivery across the product team
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Monitor monthly and year-to-date (YTD) Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), lead performance reviews with management, and collaborate with internal stakeholders to address consistent underperformance and drive continuous improvement.
Build and sustain strong relationships across all levels of client organizations by developing a deep understanding of their business models, internal operations, and expectations, consistently striving to exceed service standards.
Maintain DKSH's position as the client's preferred business partner through comprehensive knowledge of client product portfolios, business strategies, industry trends, and relevant regulatory and governmental developments.
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To contribute insights during contract negotiation to protect DKSH’s risks and interests and ensuring fair requirements in contractual discussion.
To review monthly and consolidated YTD KPI/SLAs committed with clients and to take lead using available insight to update Management on consistent malperformances and collaborating with internal stakeholders for development and improvements when needed.
To build a strong relationship with all levels of client’s organization through clear understanding of the history-to-current relationship, business setup and model, client’s internal operations, preferences, to maintain a solid relationship and strive in exceeding client expectations.
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Address and resolve clients' operational issues and service complaints promptly, minimizing disruption and maintaining client confidence
Plan and facilitate regular business communications and review meetings with client management teams to maintain strategic alignment and drive mutual growth
Serve as the primary DKSH representative to client management teams, facilitating resolution of ad hoc operational issues and escalating complex matters to senior management as appropriateLead and oversee team performance to drive consistent execution against function goals and targets
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Communicate new developments relating to client and competitor products to the sales team to ensure they remain commercially informed and prepared
Coordinate and communicate all planned activities to relevant operational departments and Business Units to ensure aligned and timely execution
Liaise with clients' marketing teams to coordinate promotional material deliveries and ensure all marketing activities are accurately communicated and updated across the DKSH team
...
Identify and explore opportunities for new product introductions and product expansion, while managing the contract renewal process to protect and grow client relationships
Take decisive and timely action to resolve clients' operational issues and service complaints, ensuring consistently high levels of client satisfaction
Plan and manage regular business communications and business review meetings with clients' management teams to maintain strategic alignment and drive joint outcomes
...