OPERATION ASSISTANT (AMANO CENTRAL MONITORING SERVICES)
Job Summary
Responsible for monitoring CCTV systems at various parking sites through the Company's Central Monitoring Centre and providing prompt assistance to customers via intercom, telephone and email. The role also involves monitoring parking operations, responding to incidents, coordinating with site personnel and ensuring customer enquiries and issues are handled professionally and efficiently....
Conduct training sessions to ensure accurate and effective flow of relevant information across different stakeholders. This includes preparation of training materials and conducting assessments (e.g. mystery shopping, audits) to measure communication effectiveness and service quality.
Collaborate with different stakeholders to refine operational workflows and enhance citizen experience through data-informed insights.
Collaborate with the Team Leader to oversee the performance of outsourced vendor, ensuring efficient daily operations (e.g. handling of escalated cases, feedback investigations) and alignment with service level agreements (SLAs) and MOHH standards....
Monitor project milestones, manage risks proactively, and implement corrective actions to keep initiatives on track.
Analyze operational data and prepare meaningful reports that provide insights into service performance, resource utilization, and project outcomes, supporting data-driven decision-making.
Collaborate closely with internal stakeholders and cross-functional teams to align operational priorities, strengthen partnerships, and achieve shared organizational goals....
A Leading Staffing Services Provider in Singapore (quesscorp.sg)
This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore’s PDPA and e2i’s PDPA