We are seeking a highly skilled, customer-centric Senior Customer Success Engineer (CSE)specializing in enterprise Next-Generation Firewall (NGFW) environments. In this role, you willact as the principal technical advisor and hands-on deployment specialist ensuring ourenterprise customers maximize the value, adoption, and security posture of their entire NGFWinfrastructure.
Establish and validate shrinkage allowances using compound information, prior production evidence and trial measurements. Record the conditions supporting each allowance.
Lead structured integration issue triage and root-cause investigations by reproducing, isolating and characterizing failures, analyzing evidence, and working with appropriate design and test teams through resolution.
Prepare project estimates for costs, resources, and timelines; allocate resources and assign responsibilities to ensure project objectives are achieved.