Observability & Automation: You will move the team from reactive user-reported incidents toward proactive detection using tools like Grafana, Loki, or Mimir to monitor service health.
Release Readiness: You will partner with Agile squads to define and enforce "production readiness" criteria, serving as the gatekeeper for application handovers into support.
Team Evolution: Coach a team of support engineers to bridge the gap between general support and deep technical engineering. You will drive excellence in troubleshooting and documentation through a structured, high-accountability daily cadence.
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