Observability & Automation: You will move the team from reactive user-reported incidents toward proactive detection using tools like Grafana, Loki, or Mimir to monitor service health.
Release Readiness: You will partner with Agile squads to define and enforce "production readiness" criteria, serving as the gatekeeper for application handovers into support.
Team Evolution: Coach a team of support engineers to bridge the gap between general support and deep technical engineering. You will drive excellence in troubleshooting and documentation through a structured, high-accountability daily cadence.
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At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
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Collaborate Across IBM & Partners: Work with IBM client engineering, ecosystem partners, and marketing to co-create client solutions and execute campaigns.
Promote Modern Integration Practices: Guide clients on best practices such as API-first design, event-driven architecture, and cloud-native integration
Collaborate with hyperscalers (e.g., Azure, AWS,) for marketplace and co-sell motions
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