This role is ideal for someone who may be at the early stage of their training or QA career but has strong attention to detail, communication skills, ownership, and the confidence to guide others.
The individual will act as a bridge between operations, quality, training, and the Head of Service Delivery, ensuring that team members understand client requirements and consistently produce accurate, compliant work.
Improve the design system: Work with technology colleagues to continually refine the design system, building a shared design language and component library that exhibits a high standard of craft and aesthetics.
Guide vendor design delivery: Review and shape what vendors produce, from concepts to final interfaces. Protect design integrity and work constructively through differences.
Design AI into the experience: Shape how AI is introduced to users, endeavouring to make AI clear and useful, with sensible expectations and graceful recovery.
...