17 BPO Customer Service Jobs in Malaysia | Job Vacancies | June 2026 | Ricebowl

Showing 17 jobs results for "bpo customer service"

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MYR2,300 - MYR2,750 Per Month

KL City, WP Kuala Lumpur

Near Train Station
  • Maintain detailed and accurate records of all customer interactions in the system.
  • Follow call scripts, quality standards, and performance targets while continuously seeking to improve customer satisfaction.
  • Responsibilities: ...
Customer Service Active Listening
+4

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Posted
20 minutes ago
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Chat Available
MYR4,000 - MYR5,100 Per Month
Fresh Graduates

Bandar Kuala Lumpur, WP Kuala Lumpur

Near Train Station
  • Conduct outbound calls to resolve more complex or dynamic customer issues
  • Deliver high-quality service to reduce repeat contacts and escalations
  • Provide feedback on processes, systems, and services to improve workflow and customer experience ...
English Language Mandarin Langauge
+5
Posted
9 hours ago
MYR2,400 - MYR2,500 Per Month
+Additional Compensation

Bandar Kuala Lumpur, WP Kuala Lumpur

Near Train Station
  • Identify cases that require escalation, including: Disputes / chargebacks, Account restrictions / fraud-related cases, KYC / verification issues beyond L1 scope, Complaints requiring investigation
  • Escalate cases to L2/L3 with complete and accurate documentation
  • Ensure proper ticket logging and categorization ...
Customer Service BPO
+4
Posted
22 days ago
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MYR4,100 - MYR5,300 Per Month
Fresh Graduates

Bandar Kuala Lumpur, WP Kuala Lumpur

Near Train Station
  • Adhere to workflows, system procedures, and SLA requirements
  • Manage customer enquiries and service requests via email, live chat and minimal calls
  • Assist with orders, cancellations, refunds, and enquiries ...
Customer Service Problem Solving
+1
Posted
a day ago
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Chat Available
MYR1,800 - MYR4,500 Per Month
+Additional Compensation
Fresh Graduates

KL City, WP Kuala Lumpur

Near Train Station
  • Schedule appointments or product demonstrations for sales representatives to pursue qualified leads.
  • Maintain accurate and detailed records of all telemarketing activities in the CRM system.
  • Follow up with potential customers who have expressed interest in our offerings. ...
Telemarketing Customer Service
+5
Posted
18 days ago
MYR4,100 - MYR5,300 Per Month
Fresh Graduates

Bandar Kuala Lumpur, WP Kuala Lumpur

Near Train Station
  • Adhere to workflows, system procedures, and SLA requirements
  • Manage customer enquiries and service requests via email, live chat and minimal calls
  • Assist with orders, cancellations, refunds, and enquiries ...
Customer Service Problem Solving
+1
Posted
2 days ago
MYR4,100 - MYR5,300 Per Month
Fresh Graduates

Bandar Kuala Lumpur, WP Kuala Lumpur

Near Train Station
  • Adhere to workflows, system procedures, and SLA requirements
  • Manage customer enquiries and service requests via email, live chat and minimal calls
  • Assist with orders, cancellations, refunds, and enquiries ...
Customer Service Problem Solving
+1
Posted
2 days ago
MYR4,100 - MYR5,300 Per Month
Fresh Graduates

Bandar Kuala Lumpur, WP Kuala Lumpur

Near Train Station
  • Adhere to workflows, system procedures, and SLA requirements
  • Manage customer enquiries and service requests via email, live chat and minimal calls
  • Assist with orders, cancellations, refunds, and enquiries ...
Customer Service Problem Solving
+1
Posted
2 days ago
MYR4,100 - MYR5,300 Per Month
Fresh Graduates

Bandar Kuala Lumpur, WP Kuala Lumpur

Near Train Station
  • Adhere to workflows, system procedures, and SLA requirements
  • Manage customer enquiries and service requests via email, live chat and minimal calls
  • Assist with orders, cancellations, refunds, and enquiries ...
Customer Service Problem Solving
+1
Posted
2 days ago
Undisclosed

Singapore

  • Implement and optimise customer service processes including chat-bot and AI in alignment with company goals.
  • Monitor and analyse customer feedback to identify improvement opportunities.
  • Maintaining good relationship with BPO clients and explore business opportunities. ...
Posted
9 days ago
MYR2,000 - MYR2,500 Per Month

KL City

  • Handle escalated customer cases and ensure proper resolution within agreed timelines
  • Ensure adherence to company SOPs, scripts, and quality standards
  • Prepare daily/weekly performance reports and share updates with management ...
Posted
19 days ago
Undisclosed

Singapore

  • Manage consignee communications for cargo release, arrival coordination, and delay management
  • Lead service recovery activities for vessel delays, cargo rollovers, equipment shortages, and port congestion events
  • Identify affected shipments, assess customer impact, coordinate alternatives, and secure next available sailings ...
Posted
9 hours ago
Undisclosed

KL City

  • Maintain backlog at optimal levels while ensuring consistent achievement of end-to-end agent performance targets.
  • Lead regular (bi-weekly) business reviews with BPO partners to evaluate performance, address gaps, and drive continuous improvement.
  • Oversee contract governance, ensuring full compliance with agreed terms, and address any gaps related to contract adherence or service delivery. ...
Posted
16 days ago
SGD3,000 - SGD3,100 Per Month

Singapore

Posted
11 days ago
SGD3,000 - SGD3,100 Per Month

Singapore

Posted
21 days ago
MYR2,700 - MYR2,900 Per Month

KL City

  • Coordinate staffing allocations and scheduling through the company’s internal system.
  • Build and maintain strong professional relationships through clear, empathetic, and solution-focused communication.
  • Resolve customer concerns and complaints efficiently by identifying solutions, following up, and ensuring full resolution. ...
Posted
3 days ago