• Manage the the CS Hub (supporting regional) teams.
• Responsible for ensuring that commitment to clients and/or CS country teams (together defined as “clients”) are followed up in a timely manner, that the clients are satisfied and to continually engage with clients.
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Follow-up with client on the return of documents and forms and ensuring submission of statutory forms and documents to the Companies Commission of Malaysia, Securities Commission and Bursa Malaysia within the stipulated deadline.
Remind clients on deadline of holding Annual General Meeting for their portfolio of clients.
Provide professional client service and draft all communications with clients for review in a timely manner.
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Lead content development across websites, blogs, email campaigns, social media and other digital channels, ensuring brand alignment and relevance with the support of marketing agencies.
Manage website performance, SEO optimisation, and user experience improvements.
Lead and execute email marketing and marketing automation strategy, ensuring contents are updated and ensuring marketing automation journey follows industry best practice
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