Contact customers by phone or email to relay information.
Handle customer enquiries & complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure issue is resolved.
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Contact customers by phone or email to relay information.
Handle customer enquiries & complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure issue is resolved.
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Assist in data collection, analysis, visualization and management for IT projects, ensuring data accuracy and security, and providing insights that support our consulting and business development initiatives.
Maintain project documentation, including project plans, reports, and status updates, to ensure effective communication within the team and support our consulting and business development efforts.
Stay current with the latest IT trends and technologies through research and innovation. Assist in project development and provide recommendations for improving or enhancing current projects, aligning them with our business development strategies.
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Testing Support: Help develop test cases and participate in User Acceptance Testing (UAT) to ensure the final product aligns with initial requirements.
Data Analysis: Use tools like Excel or basic SQL to analyze data patterns and support decision-making.
• Respond to customer inquiries and provide technical support within Service Level Agreements (SLAs) via various communication channels. (Level 1 Support)
• Handles more complex technical issues, whether on-site or in-house, that cannot be resolved at the initial resolution attempts. These issues may require deeper troubleshooting, root cause analysis, and specialized knowledge for resolution, which may also involve in-house repair or coordination with OEM/suppliers. (Level 2/3 Support)
• Collaborate with cross-functional teams to escalate and resolve difficult issues.
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