Follow up with potential and existing customers to generate sales opportunities and ensure customer satisfaction.
Resolve customer enquiries, complaints, and issues promptly while delivering excellent customer service.
Process customer orders, applications, and service requests accurately and efficiently.- Maintain accurate customer records and update information in the system.- Coordinate with internal teams to ensure timely resolution of customer requests.- Ensure compliance with company policies, procedures, and service standards.- Achieve individual and team KPIs, including sales performance, call quality, and customer satisfaction.
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Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
Provide a high level of professionalism and competent customer service
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Communication
Adaptability
Problem Solving
Search Engineering
Data Entry
Microsoft Office 365
Customer Service
Customer Support
CRM (Customer Relationship Management)
Customer Experience
Active listening
Computer Literacy
Typing
Time Management