Role Overview

The Front Line Officer / Teller is responsible for executing daily money changing transactions, ensuring full compliance with Bank Negara Malaysia (BNM) regulations, and delivering professional customer service at the branch level. This role is critical in safeguarding operational integrity, compliance standards, and customer trust.

Customer Service & Operations

Execute foreign currency exchange transactions accurately and efficiently
Handle cash transactions (buy/sell) in accordance with approved exchange rates
Verify customer identity and transaction purpose as required
Provide clear information on rates, fees, and transaction requirements
Maintain a professional, courteous front-line presence at all times

Compliance & Regulatory Adherence

Perform KYC / CDD checks in line with BNM AML/CFT requirements
Identify, escalate, and report suspicious or unusual transactions to supervisors
Ensure transaction limits, thresholds, and documentation requirements are strictly followed
Adhere to internal SOPs, BNM policy documents, and outlet compliance manuals

Cash Handling & Controls

Manage daily cash balancing, opening and closing of tills
Ensure proper counting, storage, and safeguarding of cash and foreign currencies
Assist in end-of-day reconciliation and reporting
Immediately report discrepancies, shortages, or irregularities
Managing logistics on cash

System & Record Management

Accurately input transactions into the money changing system
Maintain proper transaction records, receipts, and customer documentation
Support audits, inspections, and compliance reviews when required

1 Bank Teller Jobs in Malaysia | Job Vacancies | November 2026 | Ricebowl

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