Job Overview

We are seeking Technical Support Engineers with a background in Electrical, Electronics, Renewable Energy, Mechatronics or related engineering disciplines to provide technical support for residential Solar Photovoltaic (PV) and Energy Storage Systems (ESS) in the Australian market.

This engineering-focused role involves technical troubleshooting, fault diagnosis, remote system monitoring, commissioning support and resolving technical issues related to solar inverters and battery energy storage systems.

The successful candidates will apply their electrical engineering knowledge to analyse system faults, identify root causes and recommend effective technical solutions while supporting Australian customers, solar installers, electricians and distributors.

Fresh graduates with strong electrical engineering fundamentals are encouraged to apply. Relevant technical training and guidance will be provided.

Multiple Vacancies Available | Fresh Graduates Are Welcome

Work Location: L5-02, KYM Tower, No. 8, Jalan PJU 7/6, Mutiara Damansara, 47800 Petaling Jaya, Selangor, Malaysia

Work Arrangement: Full-time, 100% Office-based

Key Responsibilities

Diagnose and troubleshoot technical issues involving residential solar PV inverters, hybrid inverters and battery energy storage systems (ESS).
Analyse system fault codes, error messages, electrical parameters and operational data to identify potential causes and recommend appropriate technical solutions.
Provide remote technical support and troubleshooting assistance to Australian customers, solar installers, electricians and distributors via telephone, email and system monitoring platforms.
Support remote commissioning, system configuration and technical guidance to ensure successful installation and operation of PV and ESS systems.
Perform remote system monitoring and basic operation and maintenance (O&M) support, including technical assessment and warranty-related coordination.
Investigate complex or recurring technical issues and collaborate with internal Engineering and R&D teams to develop effective resolutions.
Maintain accurate technical case records, troubleshoot issues systematically and manage support tickets in accordance with established service KPIs.
Continuously develop technical knowledge of solar PV, power electronics, energy storage systems and related Sungrow products.

Qualifications & Technical Requirements

Diploma or Bachelor’s Degree in Electrical Engineering, Electronic Engineering, Renewable Energy Engineering, Mechatronics Engineering or a closely related engineering discipline.
Good understanding of fundamental electrical principles, including AC/DC electrical systems, voltage, current, power and basic electrical circuits.
Basic knowledge of solar PV systems, inverters, power electronics or battery energy storage systems would be an advantage.
1–3 years of relevant experience in electrical equipment troubleshooting, technical engineering support, product maintenance or renewable energy systems is preferred. Fresh graduates are welcome to apply.
Candidates from other technical engineering industries are encouraged to apply, provided they possess a sound foundation in electrical engineering principles.
Strong analytical thinking, systematic troubleshooting and technical problem-solving skills.
Good command of spoken and written English, with the ability to explain technical issues clearly to Australian customers and technical stakeholders.
Good organisational and time management skills, with the ability to manage multiple technical cases and meet service KPIs.

Compensation & Benefits

Salary package commensurate with qualifications, relevant technical experience and engineering competencies.
Group employee insurance
Monthly Performance Bonus: KPI-based monthly performance incentives
Attendance Bonus: Additional attendance-based incentive, subject to eligibility
Transport allowance.
Parking subsidy.
Monthly personalised snack budget.

Important: This position focuses on electrical and renewable energy systems, including solar inverters and battery storage products. It is not an IT helpdesk, desktop support or general computer troubleshooting role.

1 Australia Jobs in Federal Territory - October 2026 - High Salaries

Manage Alert

Technical Support Engineer - Australia Market