Provide BAU application support, including investigation, troubleshooting, root cause analysis, defect resolution, and production support
Support the delivery of Change Requests (CRs) and Projects throughout the development lifecycle, from requirements analysis and development through testing, implementation, and post-production support
Manage and support end-to-end testing and implementation activities, including unit testing, SIT, UAT, and integration testing, ensuring test results are documented, defects are tracked and resolved, and solutions are successfully deployed to production
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