Business Continuity & Operational Resilience: Function as primary person-in-charge for BIA, LOD threshold monitoring, BCP maintenance, DRP testing, and annual Risk Assessments.
Cross-Functional Collaboration & Escalation: Act as the primary operational contact across internal departments and resolve high-priority loan processing escalations.
Monitor events’ performance, manage information and analyse trends
Organise after-action review to evaluate participants’ turnout, identify gaps, gather feedback from internal and external stakeholders, and propose areas of improvement
At least 3 years of experience in event management, customer service, or a related field.Skills & Competencies...
Liaise with insurance companies and agents on the workflow and collateral documentations on the assignment of the life insurance policies, fire insurance policies and credit insurance policies and release of assignment as required.
Track ageing for return of facility and security documents for safe keeping.
Ensure that all facility and supporting security documents duly executed by clients are in order and pledged with HLBS and/or overseas branches...
Support the execution of sales and marketing strategies, including roadshows, investor presentations, webinars, and conferences through logistics coordination, materials preparation, and follow-up.
Provide client servicing and relationship support, ensuring a high level of confidentiality and integrity in handling client communications, documentation, and reporting.
Ensure full compliance with internal policies and external regulatory requirements, maintaining the firm’s commitment to ethical and transparent business practices....
Project Participation & Coordination: Support the delivery of operational and digital/technology improvement projects, coordinating across teams to ensure milestones are met, issues are tracked, and outcomes are documented.
Workflow Standardisation: Review and update standard operating procedures (SOPs) and work instructions to reflect process changes, ensuring consistency across clinics and supporting functions.
Team & Stakeholder Coordination: Collaborate with clinic managers, PSAs, and administrative teams to drive ground-level adoption of process changes, providing guidance and follow-through to ensure improvements are sustained....
Maintain OT dashboard and senior management reports, for key operational indicators.
Translate dashboard insights into workplans, trackers, structured follow-up and timely escalation of issues requiring leadership attention, if necessary.
Strong analytical skills, to support capacity planning, simulations and predictive analytics; collaborating with relevant teams and stakeholders, to move from retrospective reporting to proactive OT optimisation and decision support....
Monitor key performance indicators as well as support analysis and reporting to inform decision-making processes.
Manage procurement projects end-to-end, including coordinating across multiple stakeholders to gather required information, and develop justifications to secure funding approval.
Collaborate across clinical and non-clinical teams to deliver patient-centric initiatives, operational strategies and sustainable care models....
Consult with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
Assist the Store Manager in overall personnel recruiting, training, and evaluation.
Provides knowledge and guidance to employees and customers in all departments when necessary....