Function Description: Provides technical knowledge, advice and support to sales representatives, resellers and customers during the sales process to resolve requests regarding product/service technical issues and to maximize the benefits derived from the organization's products and/or services. Career Type Description: • Provides technical expertise to sales representatives, resellers and customers during the sales process • Performs technical sales support at customer sites or on a multiple-site basis • Resolves technical product/service issues • Assists customers during the sales process to maximize the benefits derived from the organization's products and/or services • Responsibilities are within the Technical Sales Support Function as a generalist or in a combination of Disciplines Profile Description: • Has advanced and specialized expertise, typically developed through a combination of job-related training and considerable work experience • Proposes improvements to processes • May act as a lead, coordinating and facilitating the work of others but is not a supervisor • Works autonomously within established procedures and practices • Spends a majority of working time performing the same work processes and activities as employees on team •• Performs a variety of complex tasks and/or may lead a team in the performance of a variety of tasks that are often routine •• Solves complex problems of a recurring nature