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100+ Application Support Jobs in Kuala Lumpur - September 2026 - High Salaries
Showing 110 jobs results for
"application support"
in Kuala Lumpur
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MYR3,500 - MYR5,000 Per Month
KL City
- Maintain clear, timely, and empathetic communication with customers throughout the support lifecycle, including proposing interim workarounds and documenting final solutions
- Contribute to and maintain internal and external knowledge base articles and FAQs that capture workarounds and long-term solutions
- Identify recurring issues and work with Product and Engineering on long-term fixes or improvements ...
Posted
16 days ago
Undisclosed
KL City
- Stakeholder & Communication Management: Serve as the primary contact for ETL operations, managing stakeholder communications, coordinating with Infrastructure, AIA Group teams, vendors, and partners for issue resolution, and supporting audit activities with required operational evidence.
- Process Governance & Continuous Improvement: Ensure compliance with security, audit, and IT governance standards by maintaining SOPs, runbooks, and knowledge bases, driving automation and monitoring improvements, and supporting DR drills, validation, and recovery assurance activities.
- Education: Bachelor’s Degree in IT, Computer Science, or related discipline. ...
Posted
17 days ago
Undisclosed
KL City
- Identify and recommend process improvements by leveraging system capabilities, workflow automation, robotic process automation (RPA), and AI technologies.
- Develop business cases, cost-benefit analyses, and ROI assessments for system enhancements, AI initiatives, and digital transformation projects.
- Analyze business data and operational workflows to identify opportunities for predictive analytics, intelligent decision-making, and process optimization. ...
Posted
a month ago
MYR6,000 - MYR7,200 Per Month
KL City
- Perform incident triage, initial troubleshooting, and first-contact resolution based on established SOPs.
- Ensure tickets contain complete and accurate information to support further investigation.
- Bachelor’s Degree in Computer Science, Information Systems, or equivalent experience. ...
Posted
a month ago
MYR4,000 - MYR5,000 Per Month
KL City
- Communicate clearly with customers, provide updates and propose interim workarounds where necessary.
- Monitor support SLAs and ensure tickets are properly followed up and closed.
- Document incidents, solutions, FAQs and recurring issues. ...
Posted
18 days ago
MYR2,600 - MYR3,200 Per Month
KL City
- Monitor system performance, usage, and security alerts.
- Troubleshoot and resolve software, application, and configuration issues.
- Maintain logs and documentation of issues, resolutions, and system changes. ...
Posted
13 days ago
Undisclosed
KL City
- Perform minor configuration changes, data corrections and operational support activities in accordance with procedures and change-management controls.
- Coordinate complex defects and platform issues with Level 3 support, Veeva support and other vendors.
- Support releases through regression testing, deployment validation and post-release support. ...
Posted
21 hours ago
Undisclosed
KL City
- · Phone support and log customer(s) queries and issues.
- · Conduct on-site Requirement Study, compile Requirement Study file and prepare Gap Analysis Report.
- · Conduct on-site training for end-users. ...
Posted
9 days ago
Undisclosed
KL City
- Utilize diagnostic tools and logs to identify root causes of issues and implement effective solutions.
- System Maintenance & Updates:
- Monitor application performance, ensuring optimal functionality and uptime. ...
Posted
8 days ago
Hong Leong Bank Berhad
Undisclosed
KL City
- Assists users in understanding & interpreting user requirements, coordinating with relevant parties in business specifications gathering & documentation and liaising with PMO/GITI/GITS/SME in technical solution development.
- Implementation, support and maintenance of applications assigned
- Responsible for system analysis, system design, application development, report generation, amendment and enhancement for applications assigned ...
Posted
14 days ago
Undisclosed
KL City
- · Phone support and log customer(s) queries and issues.
- · Conduct on-site Requirement Study, compile Requirement Study file and prepare Gap Analysis Report.
- · Conduct on-site training for end-users. ...
Posted
a month ago
Undisclosed
KL City
- Utilize diagnostic tools and logs to identify root causes of issues and implement effective solutions.
- System Maintenance & Updates:
- Monitor application performance, ensuring optimal functionality and uptime. ...
Posted
23 days ago
Undisclosed
KL City
- WAM & OPI Application Maintenance/Production Support
- support Junior L2 (3-5 years)
- Axway API Manager, API Gateway & Inhouse Java Microservices Solution ...
Posted
a month ago
MYR3,000 - MYR3,000 Per Month
KL City
- · To perform second level troubleshooting / analysis on application reported issue
- · To attend to cases reported on system in timely manner
- · Communicate to user / Call Center / Developer on reported issue ...
Posted
2 days ago
Undisclosed
KL City
- Experience in creating, managing, and implementing Azure Policies.
- Knowledge of Azure Policy Definitions (Custom and Built-in), Initiatives, Assignments, Exemptions and Policy Effects.
- Knowledge of Azure Policy Compliance Management and Remediation (Auto and Manual). ...
Posted
9 days ago
Undisclosed
KL City
- Perform perfective maintenance to improve application efficiency, usability, performance and user experience.
- Perform adaptive maintenance to ensure application compatibility with changes in technology environment, platforms, operating systems, third-party software and ICT security requirements.
- Conduct user acceptance testing (UAT) together with the relevant stakeholders after maintenance activities. ...
Posted
9 days ago
Undisclosed
KL City
- Work Mode: Work from Office
- This role requires close collaboration with development, infrastructure, database, and business teams to maintain high service levels and minimize operational disruptions.Key Responsibilities: Provide L3 production support for Core Banking applications running on the AS400 platform. Investigate, troubleshoot, and resolve complex production incidents within agreed SLAs. Perform root cause analysis (RCA) and implement permanent solutions to prevent recurring issues. Analyze application logs, system performance, and database issues to identify production bottlenecks. Support incident, problem, and change management processes in accordance with ITIL best practices. Develop and deploy application fixes, patches, and enhancements when required. Collaborate with development, infrastructure, and database teams during production deployments and releases. Execute production health checks, monitoring activities, and proactive maintenance tasks. Create and maintain technical documentation, support runbooks, and knowledge base articles. Participate in on-call support and provide after-hours support during critical incidents or planned releases. Work closely with business users and stakeholders to ensure timely resolution of production issues. Required Skills: 6-9 years of experience in Application Production Support with at least 3 years in L3 support. Strong experience supporting Core Banking applications on the AS400 platform. Hands-on experience in the Investment & Wealth domain. Proficiency in .NET and SQL development and troubleshooting. Strong experience with Microsoft SQL Server, including query optimization and performance tuning. Experience working in Windows/Open Systems environments. Strong debugging, troubleshooting, and root cause analysis skills. Good understanding of production support processes, incident management, and release management. Excellent analytical, communication, and stakeholder management skills. Ability to work independently in a fast-paced, mission-critical production environment. Nice-to-Have Skills: Experience in Wealth Management applications and business processes. Familiarity with ITIL framework and service management tools. Experience with application monitoring and production support tools. Knowledge of banking operations, investment products, and financial services. Experience supporting high-availability enterprise banking systems. Exposure to automation or scripting for operational support tasks.
Posted
18 days ago
Undisclosed
KL City
- Effectively managing client expectations and escalating when appropriate
- Ensuring quality of case handling, paying particular attention to communication, timely responses, and specific care for sensitive customers
- Troubleshoot and resolve all assigned incidents for the Tradshift Platform according to established KPIs ...
Posted
22 days ago
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