Verify system backup availability, project file backup status, and maintenance records.
Carry out basic inspection of PLC CPU/module status, I/O modules, communication modules, network switches, fibre links, power supplies, UPS, and panel condition.
Support functional checks on HMI graphics, alarm pages, trends, reports, client-server communication, and operator interface functions.
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Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve
Provide primary operational support and engineering for multiple large distributed software applications
Lead and assist in implementing SRE best practices in the team and collaborations with other teams
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Maintaining predefined response time and escalation of issues reported (external and internal).
Preparing the support knowledge and upload it inside Knowledge Base.
Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
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Act as the primary point of contact for customers and internal stakeholders, ensuring clear and timely communication on issue status and resolution.
Investigate, troubleshoot, and resolve incidents to restore normal system operations promptly.
Continuously assess the performance of the SSI Schaefer software and equipment to maintain the parameters and standards of its operation and to assist in making corrections and improvements.
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Business Domain Support: Directly assist business users across Property Sales, Finance, Cash Management, General Ledger, Fixed Assets, and Rental/Residential Management to ensure seamless day-to-day corporate operations.
Project Support & Automation: Participate in requirement gathering, cross-layer testing, code deployments, and post-go-live stabilization (hypercare) for system upgrades. Provide technical support for ongoing RPA automation rollouts.
Governance & Documentation: Maintain detailed technical logs of system changes. Ensure all application configurations fully comply with Group IT standards, audit trails, and corporate policies.
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Business Domain Support: Directly assist business users across Property Sales, Finance, Cash Management, General Ledger, Fixed Assets, and Rental/Residential Management to ensure seamless day-to-day corporate operations.
Project Support & Automation: Participate in requirement gathering, cross-layer testing, code deployments, and post-go-live stabilization (hypercare) for system upgrades. Provide technical support for ongoing RPA automation rollouts.
Governance & Documentation: Maintain detailed technical logs of system changes. Ensure all application configurations fully comply with Group IT standards, audit trails, and corporate policies.
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Identify and troubleshoot issues with equipment performance, calibration, or accuracy.
Diagnose and troubleshoot technical issues reported by customers. Conduct thorough root cause analysis to identify underlying problems and develop effective repair solutions.
Perform repair, maintenance, and replace defective components or parts using appropriate tools, equipment, and techniques.
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Support sales teams with tenders and project management by supplying detailed specifications, calculations, delivery timelines, and addressing operational concerns
Liaise with subcontractors and suppliers to obtain pricing and technical specifications aligned with tender requirements
Identify business opportunities and upsell potential, coordinating handovers to external sales teams
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Support sales teams with tenders and project management by supplying detailed specifications, calculations, delivery timelines, and addressing operational concerns
Liaise with subcontractors and suppliers to obtain pricing and technical specifications aligned with tender requirements
Identify business opportunities and upsell potential, coordinating handovers to external sales teams
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Act as Technical Product Manager in operations, ensuring all technical components (servers, middleware components, application modules, interfaces, job chains, schedulers, connectivity paths) remain secure, compliant and lifecycle‑current.
Monitor, track and plan technology lifecycle events (EoL/EoS, patch cycles, hardware refresh, OS upgrades, middleware version changes) together with infrastructure and platform teams, ensuring risks are identified early and scheduled into IBSol governance cycles.
Execute Incident, Problem, Change and Release Management according to IBSol service standards, including detailed analysis, task coordination, root‑cause identification and technical approvals.
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Responsible for maintaining and managing virtual desktops, SSLVPN, AD/DNS, and VMware/Hypervisor virtualization platforms in cloud data centres and bottling factories to ensure the stable operation of the system. It is also responsible for the lifecycle management of the above systems, the formulation and implementation of upgrade plans, performance optimization, analysis of system bottlenecks and rapid troubleshooting.
Responsible for promoting optimization, improvement, and innovation related to DevSecOps/AIOps/automated O&M and is responsible for code development and writing as a core member.
Work closely with the cloud service infrastructure support team to be responsible for the operation and maintenance support of the cloud platform and network infrastructure to ensure the stability of the system base and network infrastructure.
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Log, triage, and manage incidents/service requests through to resolution, escalating to OEM/vendor support (H3C, Oracle, NetApp, Dell EMC, Brocade, Stormshield, Red Hat, Veritas) where required.
Coordinate hardware break-fix activities, including parts replacement, firmware/patch upgrades, and vendor dispatch coordination.
Support backup and disaster recovery operations, including tape library and backup storage management.
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