Maintain clear, timely, and empathetic communication with customers throughout the support lifecycle, including proposing interim workarounds and documenting final solutions
Contribute to and maintain internal and external knowledge base articles and FAQs that capture workarounds and long-term solutions
Identify recurring issues and work with Product and Engineering on long-term fixes or improvements
...
Debug and analyze Custom Java Actions, JVM logs, stack traces, and Mendix Runtime errors to resolve application crashes or performance bottlenecks.
Analyze existing Microflows, Domain Models, and XPath queries to identify logic errors.
Support complex system integrations, working with APIs (REST, SOAP, OData) and middleware platforms (e.g., SAP PI, MuleSoft) connected to the Mendix ecosystem.
...
This role requires close collaboration with development, infrastructure, database, and business teams to maintain high service levels and minimize operational disruptions.Key Responsibilities: Provide L3 production support for Core Banking applications running on the AS400 platform. Investigate, troubleshoot, and resolve complex production incidents within agreed SLAs. Perform root cause analysis (RCA) and implement permanent solutions to prevent recurring issues. Analyze application logs, system performance, and database issues to identify production bottlenecks. Support incident, problem, and change management processes in accordance with ITIL best practices. Develop and deploy application fixes, patches, and enhancements when required. Collaborate with development, infrastructure, and database teams during production deployments and releases. Execute production health checks, monitoring activities, and proactive maintenance tasks. Create and maintain technical documentation, support runbooks, and knowledge base articles. Participate in on-call support and provide after-hours support during critical incidents or planned releases. Work closely with business users and stakeholders to ensure timely resolution of production issues. Required Skills: 6-9 years of experience in Application Production Support with at least 3 years in L3 support. Strong experience supporting Core Banking applications on the AS400 platform. Hands-on experience in the Investment & Wealth domain. Proficiency in .NET and SQL development and troubleshooting. Strong experience with Microsoft SQL Server, including query optimization and performance tuning. Experience working in Windows/Open Systems environments. Strong debugging, troubleshooting, and root cause analysis skills. Good understanding of production support processes, incident management, and release management. Excellent analytical, communication, and stakeholder management skills. Ability to work independently in a fast-paced, mission-critical production environment. Nice-to-Have Skills: Experience in Wealth Management applications and business processes. Familiarity with ITIL framework and service management tools. Experience with application monitoring and production support tools. Knowledge of banking operations, investment products, and financial services. Experience supporting high-availability enterprise banking systems. Exposure to automation or scripting for operational support tasks.
Provide technical consultation and operational support to clients, ensuring timely communication on job updates, best practices, and service capabilities.
Collaborate closely with Operations and other internal stakeholders to ensure seamless execution of projects, timely issue resolution, and high-quality service delivery.
Take ownership of client inquiries and technical concerns, coordinating with relevant teams to investigate, troubleshoot, and resolve issues effectively while maintaining clear communication with clients throughout the process.
...
Maintains the integrity of the UL Mark by conducting various product, device, process, system and material inspections at various site and factory locations to ensure that they are produced and marked in compliance with various applicable technical requirements.
Assists in the promotion, marketing and selling of new and existing UL services.