Establish rigorous KPIs and performance standards for the team to drive accountability, foster a high-performance culture, and optimize pipeline velocity.
Identify untapped market opportunities and lead high-stakes commercial negotiations for key partnerships in close coordination with Legal, Finance and Operations
Drive executive-level strategy for high-value contract logistics RFQs, tenders, pitch proposals, and proactive contract renewals to maximize lifetime customer value.
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Lead the preparation and delivery of Quarterly Business Reviews (QBRs) with merchants, driving actionable insights and accountability for follow-through.
Maintain a comprehensive and current database of merchant information and project documentation to ensure business continuity and operational efficiency.
Shape product and supply roadmaps to expand and innovate Boku’s payment network, strengthening its position as the preferred local payments partner for enterprise merchants across digital wallets, account-to-account transfers, and direct carrier billing.
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Lead, motivate, and supervise Key Account Advisors (KAAs) to ensure all customer requests, including trace, remote booking, complaints, and claims, are handled in accordance with global and regional performance standards, targets, and processes.
Support Key Account Advisors by proactively coordinating with Gateway Operations and the DHL network to resolve customer issues professionally, satisfactorily, and within the required timelines.
Support Key Account Advisors in handling customer service requests in a professional manner.
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Framework Operations & Lifecycle Management – Manage the ongoing operation of assigned frameworks, including governance administration, exception management, stakeholder coordination, issue resolution and periodic reviews, ensuring effective execution and compliance with established standards.
Business Management & Stakeholder Engagement - Establish trusted partnerships with business, operations and control functions, facilitating governance, decision-making, issue resolution and organisational alignment
Performance Management & Continuous Improvement - Monitor framework performance, service effectiveness and business outcomes, leveraging data-driven insights to identify enhancement opportunities and drive continuous improvement.
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Manage the in-force portfolio, ensuring appropriate exposure monitoring, experience analysis, and actual-to-expected reviews are completed in line with PartnerRe governance standards.
Ensure adherence to PartnerRe's risk management, compliance, and governance frameworks in all business activities.
Establish and maintain a strong profile within the Life & Health Southeast Asia business, acting as a key contact person for internal stakeholders and senior management.
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Engage directly with customers in the field to identify applications, generate demand, and expand existing accounts
Win new customers and grow revenue consistently across the APAC region
Collaborate with technical, commercial, laboratory, and operations teams to optimise the regional portfolio and deliver effective customer solutions
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To responsible for sales growth and customers development of assigned Market Sector, Key Customer and New Market Development.
To lead, direct & provide training to a team of staff in penetrating target markets and meeting sales target, developing new opportunities and enhancing customer relationship.
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Manage month-end processes for contract assets/liabilities, unbilled revenue, deferred revenue, retention and related reconciliations to project systems, billing schedules and general ledger balances.
Review progress-to-date, cost-to-complete and project margin inputs with Operations Finance teams to ensure appropriate revenue and cost recognition, timely escalation of risks and clear follow-through on corrective actions.
Conduct periodic refreshers and training for Business Units, Operations and Finance stakeholders to reinforce revenue recognition requirements, documentation standards and audit readiness.
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Maintain strong alignment with leadership and organization goals with global and APJ leadership team.
Drive collaboration with, other commercial and functional teams in a highly matrixed structure (Sales and Marketing Managers, Key Account Managers, Life Sciences Group APJ Leadership Team) to translate global strategy into execution across the region.
Proactively find opportunities and facilitate an innovative culture of continuous process improvement.
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Liaise with clients' marketing teams to coordinate promotional materials, sample deliveries, and ensure all marketing activities are accurately aligned with DKSH operations
Monitor stock levels, address near-expiry stock clearance, and manage high stock holding situations to maintain product availability and minimize wastage
Proactively establish and maintain effective workflows and communications to support concurrent project delivery across the product team
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Front Office Business Management: Partner closely with Front Office leadership and key stakeholders to translate strategic priorities into practical operating models, standards and processes that drive consistent execution.
Governance and Framework Oversight: Establish governance mechanisms to support framework implementation, monitor adherence, manage exception processes and ensure appropriate business controls are embedded within framework design.
Executive Stakeholder Management: Build trusted partnerships with senior management and key stakeholders to influence decision-making, resolve implementation challenges and drive organisational alignment and adoption.
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They're looking for a Senior Consultant, Manager or Director to join the Singapore team on a permanent basis, supporting a portfolio that includes global B2B tech, fintech and corporate healthcare clients.
What you'll be doing
You'll be the person turning research, trends and data into compelling media narratives, not just pitching announcements. Expect to work across B2B tech, enterprise tech, fintech, future of work, cloud/data, cybersecurity or corporate accounts where clients want a genuine point of view, not just a press release machine.
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