Execute customer purchase order and coordinate deliveries for assigned customers and ensure smooth running of freight operation and documentations procedures.
Identify risks associated with different approaches of business process change in order fulfilment processes.
Implement business process improvement solutions to achieve effectiveness in customer service operations.
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Work closely with Marketing, Warehouse and Supply Chain team to ensure a smooth operation of online store, including order fulfillment, logistic arrangement, inventory update and product listing.
Search, recommend for new online sales channels.
Contribute towards sales escalation through different and unique strategies.
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Compliance & Reporting: Prepare maintenance, inspection, and warranty reports. Ensure site operations strictly comply with electrical safety regulations and health, safety, and environment (HSE) standards.
Track and document all faults in fault log, ensuring all fault is addressed.
Testing and commissioning and quality checks for newly installed projects.
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Handle third-party related compliance matters where local input is required.
Act as an interface between the PSC and locations for nonstandard procurement requests, including leading and communicating information, issues and initiatives.
Support the PSC in expediting where direct local supplier contact is required or in case of issues.
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Provide accurate effort estimation for each fix or change request, and flag early, with clear, valid justification to the client, whenever additional budget is required before proceeding with further work.
Track budget consumption against each client's approved support budget and manage the client approval process for any additional budget needed.
Ensure tickets are investigated, estimated, and always completed within the agreed SLA and within approved budget.
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Field Engagement & Network Expansion: Conduct regular on-site customer visits to drive sell-through, strengthen existing relationships, and expand the local sales and service network.
Market Intelligence: Gather and analyse market insights, including retail landscape data, competitor activities, and vehicle registration trends by segment, to support strategic decision-making.
Customer Advisory: Provide consultative support to customers, enhancing their service standards and operational efficiency to build long-term loyalty.
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Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.
Help maintain equipment inventory, including processing RMAs and ordering new equipment.
Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user.
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Provide accurate effort estimation for each fix or change request, and flag early, with clear, valid justification to the client, whenever additional budget is required before proceeding with further work.
Track budget consumption against each client's approved support budget and manage the client approval process for any additional budget needed.
Ensure tickets are investigated, estimated, and always completed within the agreed SLA and within approved budget.
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Manage social media accounts and marketing efforts to create compelling social media content that will create sustained engagement among existing customers and attract new ones
To assist in multi-faceted marketing campaigns that drive growth for our brand in the form of exposure or sales depending on campaign goals
Be part of the task-team for outlet openings or revamp and ensure all visual, printed and digital collaterals are prepared or updated accordingly
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Drive Root Cause Analysis for recurring issues and implement robust Problem Management processes to prevent recurrence while establishing escalation procedures for high severity incidents.
Ensure continuous monitoring of ATM applications and supporting systems by maintaining system stability, security, performance, managing production releases, application patches, software upgrades, and supporting mission-critical IBM i (AS400) production environments.
Oversee support for ATM Switching, Payment Processing, Electronic Journal (EJ), Reconciliation Systems, Monitoring Platforms, Settlement Applications by coordinating application deployments and production changes.
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Solution Design and Development: Develop comprehensive solution designs, considering both technical and business aspects. Ensure alignment with organizational goals, standards and best practices. Participate in development activities.
System Integration: Coordinate with development teams and vendors to ensure smooth integration of new solutions with existing systems. Participate in system testing, troubleshooting and issue resolution.
Documentation: Create detailed technical documentation, including system architecture, requirements specifications, user guides and training materials.
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Actively participate in the development and implementation of continuous improvement initiatives. Provide guidance and advisory to first level support teams
Be up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentations (SWIs, SOP, GWIs). Update SWIs and local SOP documentation. Participating in project activities as required
Display high integrity on the job and comply with the Roche guidelines, including data privacy rules and regulations. Ensure consistent and reliable service delivery for customers serviced. Implement processes and initiatives to ensure continuous improvement as well as service enhancement
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ABB Smart Buildings enables optimization of energy efficiency, safety, security and comfort for any building type, through new installations or retrofit solutions. The Division offers integrated digital technologies to control HVAC, lighting, shutters, and security, in addition to energy distribution solutions including DIN rail products, enclosures and emergency lighting through to industrial plugs and sockets and conventional wiring accessories, accommodating for single family homes, multiple dwellings, commercial buildings, infrastructure and industrial applications. The Division’s highly innovative technologies and digital solutions serve rising global demand among real estate developers, owners, and investors for smart building technologies that optimize energy distribution and building automation. The scalable solutions aim to deliver significant sustainable and financial benefits, meeting social and environmental demands, while being able to address even the most complex of customers’ carbon reduction strategies.
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.