Product portfolio management and control; implement and further develop one or more products, services, processes and/or systems throughout the entire lifecycle, in line with quality standards.
Continuous optimization of uniform, efficient, process-organizational concepts.
Develop, further develop and transfer technical, process-related and IT knowledge on the topics in scope.
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Proactively identify new fraud patterns, fraudulent merchants and merchant/acquirer points of compromise for reporting to the Team Lead for remediation measures.
Perform any other ad-hoc compliance duties.
Fraud enthusiast – you are an astute investigator with an unwavering commitment to detecting and preventing fraudulent transactions.
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Ensuring full bid governance and documentation control, maintaining accurate records, assumptions, decisions, and version history in compliance with internal audit requirements.
Conducting customer-facing commercial discussions, including terms & conditions, clarifications, and negotiation inputs to support Sales.
Monitoring and reporting bid progress, providing structured updates, dashboards, and post-bid win/loss analyses to support continuous improvement.
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· Manage full-spectrum accounting functions, including general ledger maintenance, month-end closing, and preparation of financial statements.
· Perform variance analysis, monitor financial performance, and support budgeting and forecasting processes.
· Ensure compliance with financial regulations, company policies, and tax requirements (SST/VAT/GST/income tax). Coordinate internal and external audits.
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· Manage full-spectrum accounting functions, including general ledger maintenance, month-end closing, and preparation of financial statements.
· Perform variance analysis, monitor financial performance, and support budgeting and forecasting processes.
· Ensure compliance with financial regulations, company policies, and tax requirements (SST/VAT/GST/income tax). Coordinate internal and external audits.
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Leading and develop strong service-oriented team in International Hospitality and ensuring high degree of customer service delivery to our customers.
Other duties as requested commensurate with the level of the position.
The responsibilities of this position require the incumbent to be flexible in their approach. There may be a requirement to occasionally work outside of and in addition to contracted hours.
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The Senior Commercial Operations Manager is responsible for overseeing the development of competitive, high-quality techno-commercial proposals, ensuring each bid reflects the optimal solution, accurate costing, and alignment with both customer requirements and business objectives. Reporting to the Commercial Operations Director, this role acts as the custodian of the bid process, ensuring cross-functional collaboration across Sales, Engineering, Finance, Legal, Project Execution, and Product Management to deliver compliant, timely, and profitable offers.