Be conversant with all areas of the Concierge and Guest Services department including supporting tagging at the Guest Services area during peak time
Be able to perform check-in and checkout processes utilizing established systems and procedures including appropriately allocating rooms to guests, confirming and executing account payment in accordance with the established credit procedures. This includes ensuring that floats balance at the completion of each shift
Register guest in the Property Management System (OPERA). Record and update all pertinent data into guest folio as needed
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Competent to operate FCS system, Property Management System and ALICE Concierge to assist and process guest requests.
Be conversant with manual operations process during shutdown of property management system.
Monitor activities in the hotel lobby and report any suspicious characters, items or/and activities to the Chef Concierge, Assistant Chef Concierge and Concierge Supervisor.
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While the St. Regis brand is steeped in history with roots that can be traced back to the early 1900s, every team member is part of a trailblazing future to redefine modern luxury through service. The Butler’s success is rooted in a deep passion for service, uncompromising standards, the ability to anticipate needs and impeccable interpersonal skills.
You will also be expected to create a safe workplace, follow company policies and procedures, uphold quality standards, and ensure your uniform, personal appearance, and communications are professional. Butler team members will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Butler team members – to get it right for our guests and our business each and every time.
Establish and maintain operation standards. Initiates new procedures to increase efficiency, productivity and maximum guest comfort and satisfaction
Ensure effective manning at all times to maximize productivity and business demands
Perform all aspects of personnel and training functions, including hiring, performance appraisals, counselling, coaching, disciplinary action, monitor performance, etc
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