Be conversant with all areas of the Concierge and Guest Services department including supporting tagging at the Guest Services area during peak time
Be able to perform check-in and checkout processes utilizing established systems and procedures including appropriately allocating rooms to guests, confirming and executing account payment in accordance with the established credit procedures. This includes ensuring that floats balance at the completion of each shift
Register guest in the Property Management System (OPERA). Record and update all pertinent data into guest folio as needed
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Be conversant with all areas of the Concierge and Guest Services department including supporting tagging at the Guest Services area during peak time
Be able to perform check-in and checkout processes utilizing established systems and procedures including appropriately allocating rooms to guests, confirming and executing account payment in accordance with the established credit procedures. This includes ensuring that floats balance at the completion of each shift
Register guest in the Property Management System (OPERA). Record and update all pertinent data into guest folio as needed
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Competent to operate FCS system, Property Management System and ALICE Concierge to assist and process guest requests.
Be conversant with manual operations process during shutdown of property management system.
Monitor activities in the hotel lobby and report any suspicious characters, items or/and activities to the Chef Concierge, Assistant Chef Concierge and Concierge Supervisor.
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Ensures service standards and individual performance is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
Arranges, coordinates and monitors limousine services to ensure all guests receive the appropriate attention from departure to arrival of the booked vehicle and that revenue is maximised without compromising the service experience and perception of the guest.
Arranges coordinates and monitors any travel, ticket, tour, and attraction bookings as well as offsite restaurant reservations that are arranged by the Concierge section.
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