Maintain the restaurant’s hygiene, food safety, and ensure the proper operation of equipment in compliance with industry standards.
Handle customer complaints and unexpected incidents to ensure customer experience and protect brand image
As Outlet Supervisor, you will play a crucial role in ensuring our guests have a memorable dining experience. Your responsibilities will include, but are not limited to:
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Sales Management
Mandarin Language Proficiency
Customer Relationship Management (CRM)
Business Development
Communication Skills
Negotiation Skills
Market Analysis
Telesales
Client Relationship Management
Business Management
Telemarketing
Monitor VIP’s reservation by ensuring all guest requests are carried out and communicated.
To ensure that we have received prepayment when required, voucher from travel agency including updated rooming list of all groups prior to arrival.
Handle suggestions and complaints by customer/tenants/guests and refer requests/complaints to department head and/or relevant department to ensure they are dealt with promptly and efficiently.
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Good Client Relationship Manager : Manages escalations, communicates clearly, sets expectations, and resolves issues professionally to maintain customer trust.
Strong Operational Knowledge, Compliance & Accuracy Focus: Ensures accurate documentation, regulatory compliance, and adherence to import processes and SOPs.
Proactive Problem Solver: Anticipates risks and resolves issues quickly to maintain smooth operations.
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