Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
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Process payments, maintain accurate guest accounts and ensure billing is completed correctly.
Respond promptly and professionally to guest requests, feedback and complaints, taking appropriate action to ensure guest satisfaction.
Maintain comprehensive knowledge of hotel facilities, room types, promotions, and services to provide accurate information and recommendations to guests.
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Cross-Department Coordination: Communicate closely with the housekeeping team to monitor room status and with maintenance or food and beverage teams to fulfill specific guest requests.
Security & Safety: Verify guest identification, safeguard guest data, and follow established hotel security protocols.
Be responsible for welcoming guests, providing information and personalising customer relations
Manage arrivals and departures (check-in and check-out), telephone switchboard, keep information media available to customers, collect invoices and control deferred operations
Know the resort perfectly and work in collaboration with the relevant departments (room staff, laundry, catering etc.)
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Be responsible for welcoming guests, providing information and personalising customer relations
Manage arrivals and departures (check-in and check-out), telephone switchboard, keep information media available to customers, collect invoices and control deferred operations
Know the resort perfectly and work in collaboration with the relevant departments (room staff, laundry, catering etc.)
...