Prepare technical failure analysis reports, present findings to stakeholders and customers, and support customer escalations and field-return investigations.
Drive continuous improvement initiatives by identifying failure trends, implementing process improvements, and sharing technical best practices across engineering teams.
Bachelor's or Master's degree in Electrical Engineering, RF Engineering, Electronics Engineering, Mechatronics, or a related engineering discipline, with 3–5 years of relevant experience.
...
Travel to customer sites, as needed, to support software/product issues, or to understand software’s functional and operational needs from the customers.
Work as technical and project liaison between customer and development team, playing a key role for solution delivery.
Create and document the system architecture using proven methods.
...