Deploy service rituals to maintain high level of service delivery and timely resolution of service and operation issues and escalation of issues, if applicable.
Fully responsible for achievement of all customer service targets (queue management, average waiting time, service level) at cluster level.
Responsible to drive branches deposit growth and cross selling revenue.
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In the event of any emergency, to take immediate action as required under the Hotel's standing regulation and to notify the Management immediately of the action taken.
Responsible for the technical smooth running and maintenance of the hotel's installation and to coordinate as well as to manage the regulatory procedures and to follow-up processes.
To track and optimizes energy consumption, implement and follow up the preventive maintenance program.
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