Conducting necessary training, engaging necessary sales teams throughout the process, defining the KPI/requirements/sales targets to ensure a fair but constant push of products into the market, or obtain new account acquisitions and sales channels.
Maintaining and analysing customer records. Ensure customer satisfaction through regular visits, follow-ups, product recommendations, and timely issue resolution. Develop good business relationships with both new and longstanding customers / dealers to help fuel innovation plans, provide proper sales support/updates, and ensure continued market coverage.
Provide sales forecasts to support inventory planning and reduce stock issue situations.
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The ideal candidate should have excellent command of English, strong numerical aptitude, and the professionalism to engage with stakeholders in formal settings. Experience in AGM coordination, vote scrutineering, or governance-related activities will be an advantage
Identify recurring customer issues, process gaps, and product pain points, then translate them into SOP or workflow improvements.
Manage, guide, and coach customer support agents in daily operations, including case handling, customer communication, escalation handling, and adherence to SOPs.
Arrange agent work schedules, shift coverage, rest days, and handover planning to ensure sufficient support coverage.
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Identify recurring customer issues, process gaps, and product pain points, then translate them into SOP or workflow improvements.
Manage, guide, and coach customer support agents in daily operations, including case handling, customer communication, escalation handling, and adherence to SOPs.
Arrange agent work schedules, shift coverage, rest days, and handover planning to ensure sufficient support coverage.
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This position will play a key role in ensuring consistent adoption of Ci2C process related to invoicing, cash application and reporting across the region
Contribute to Credit Committee and/or Ci2C Governance
Address operational issues and follow through to resolution in an effective and timely manner
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