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Rolls-Royce Hiring! Full Time Customer Support Manager, Project System Business (Data Centre), APAC in , Earn up to SGD 10,000 - Ricebowl
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Working Location
Job Description
Responsibilities
Location: Tukang, Singapore (West)
Only candidates with the legal right to work in
Singapore
will be considered. Please note that applicants without this eligibility will not be considered.
Why join Rolls-Royce?
At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.
By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.
Position Summary
The
Service Operations Manager, Project System Business (APAC)
is responsible for leading regional service operations and technical support for
mtu
power generation systems, with a strong focus on
data centre (hyperscale and mission-critical) applications
.
This role provides
2nd Level technical leadership and service governance across APAC
, supporting distributors, project teams, and key accounts. You will drive
service quality, commissioning excellence, troubleshooting resolution, and lifecycle support
for diesel and gas gensets (Series 4000, 2000, 1600) and associated control systems (e.g. automation, electronics, and software platforms such as EnergetIQ, FOXBAT).
You are not here to “support tickets.”
You are here to
own service reliability, reduce downtime risk in data centres, and ensure operational excellence across the region.
What you will be doing:
1. Regional Technical Support & Service Leadership (Data Centre Focus)
Provide
2nd Level technical support
for
mtu
engines, gensets, and control systems across APAC, with priority on
data centre and critical infrastructure projects
Act as escalation point between APAC distributors and
Global Level 3 / R&D / Factory teams
Lead complex troubleshooting across
mechanical, electronic, automation and software systems
Analyze operating data to diagnose failures, identify root causes, and drive corrective actions
Determine warranty vs commercial responsibility for defects with strong technical justification
2. Commissioning & Project Support (Mission-Critical Environments)
Participate in
engineering reviews, validation, operability studies, and commissioning planning
for projects
Review commissioning procedures and technical deliverables, identifying gaps and risks early
Provide
technical oversight during commissioning of data centre power systems
, ensuring compliance with specifications and uptime requirements
Support project teams to resolve product and operational issues through closure
3. Service Operations & Quality Management
Drive
service quality improvement initiatives
across APAC
Lead investigations, corrective actions, and continuous improvement programs
Work with distributors and service teams to standardize processes and elevate regional capabilities
Support
Correction-in-Field (CiF)
activities and technical validations
4. Aftermarket & Service Sales Support
Partner with Service Sales to support
repair strategies, service proposals, and lifecycle solutions
Review and validate technical aspects of quotations for service and project-related activities
Contribute to
standardization of commissioning and service practices
across APAC
5. Key Account & Stakeholder Management
Support
hyperscale data centre customers and key accounts
across APAC
Provide remote and on-site technical support for high-impact issues
Collaborate with internal teams (Project, Sales, Engineering, Parts, CiF) to ensure seamless service delivery
Act as a trusted technical advisor to both customers and internal stakeholders
Position Requirements
Education & Experience
Degree in Electrical, Mechanical, Mechatronics or related Engineering discipline
Minimum
8–12 years of experience
in service operations, technical support, or commissioning within:
Power generation
Diesel/gas engines
Critical infrastructure environments
Mandatory experience in Data Centre / Mission-Critical / Hyperscale environments
Proven experience supporting or managing
APAC regional service operations
Technical Expertise
Strong knowledge of:
Diesel & gas generator systems (
mtu
preferred)
Engine platforms: Series 4000 / 2000 / 1600
Control systems, automation, and software (e.g. FOXBAT, EnergetIQ)
Ability to troubleshoot across:
Mechanical systems
Electrical systems
Automation and software layers
Experience in
commissioning, root cause analysis, and failure investigation
Leadership & Commercial Mindset
Ability to operate at both
hands-on technical and strategic service operations level
Strong decision-making capability in
high-pressure, uptime-critical environments
Understanding of
warranty, commercial claims, and service cost structures
Ability to influence distributors and stakeholders without direct authority
Soft Skills
Strong stakeholder management across global and regional teams
Clear communicator able to translate complex technical issues into actionable outcomes
Highly structured, detail-oriented, and accountable
Comfortable working in ambiguous and fast-paced project environments
Additional Requirements
Willingness to travel across APAC to support projects and critical issues
Experience working with distributors and external service partners is highly preferred
Exposure to
data centre commissioning standards and uptime requirements (Tier III / IV environments)
is a strong advantage
About mtu Power Systems
Power Systems is the Rolls-Royce business which provides world-class power solutions and complete life-cycle support under our product and solution brand
mtu
. Through digitalization and electrification, we strive to develop drive and power generation solutions that provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility.
We deliver and service comprehensive, powerful and reliable systems, based on both gas and diesel engines, as well as electrified hybrid systems. These technologically advanced solutions serve our customers in the marine and infrastructure sectors worldwide.
Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.
Rolls-Royce is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.
Relocation assistance is not available for this position.
Rolls-Royce Solutions Asia Pte. Ltd. is a Singapore based subsidiary of Power Systems, a Business Unit Rolls-Royce that provides world-class power solutions and complete life-cycle support under our product and solution brand mtu. We strive to develop drive and power generation solutions that are even cleaner and smarter and thus provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility. We deliver and service comprehensive, powerful and reliable systems, based on both gas and diesel engines, as well as electrified hybrid systems.
We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realize their full potential.
Only candidates with the legal right to work in
Singapore
will be considered. Please note that applicants without this eligibility will not be considered.
Why join Rolls-Royce?
At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.
By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.
Position Summary
The
Service Operations Manager, Project System Business (APAC)
is responsible for leading regional service operations and technical support for
mtu
power generation systems, with a strong focus on
data centre (hyperscale and mission-critical) applications
.
This role provides
2nd Level technical leadership and service governance across APAC
, supporting distributors, project teams, and key accounts. You will drive
service quality, commissioning excellence, troubleshooting resolution, and lifecycle support
for diesel and gas gensets (Series 4000, 2000, 1600) and associated control systems (e.g. automation, electronics, and software platforms such as EnergetIQ, FOXBAT).
You are not here to “support tickets.”
You are here to
own service reliability, reduce downtime risk in data centres, and ensure operational excellence across the region.
What you will be doing:
1. Regional Technical Support & Service Leadership (Data Centre Focus)
Provide
2nd Level technical support
for
mtu
engines, gensets, and control systems across APAC, with priority on
data centre and critical infrastructure projects
Act as escalation point between APAC distributors and
Global Level 3 / R&D / Factory teams
Lead complex troubleshooting across
mechanical, electronic, automation and software systems
Analyze operating data to diagnose failures, identify root causes, and drive corrective actions
Determine warranty vs commercial responsibility for defects with strong technical justification
2. Commissioning & Project Support (Mission-Critical Environments)
Participate in
engineering reviews, validation, operability studies, and commissioning planning
for projects
Review commissioning procedures and technical deliverables, identifying gaps and risks early
Provide
technical oversight during commissioning of data centre power systems
, ensuring compliance with specifications and uptime requirements
Support project teams to resolve product and operational issues through closure
3. Service Operations & Quality Management
Drive
service quality improvement initiatives
across APAC
Lead investigations, corrective actions, and continuous improvement programs
Work with distributors and service teams to standardize processes and elevate regional capabilities
Support
Correction-in-Field (CiF)
activities and technical validations
4. Aftermarket & Service Sales Support
Partner with Service Sales to support
repair strategies, service proposals, and lifecycle solutions
Review and validate technical aspects of quotations for service and project-related activities
Contribute to
standardization of commissioning and service practices
across APAC
5. Key Account & Stakeholder Management
Support
hyperscale data centre customers and key accounts
across APAC
Provide remote and on-site technical support for high-impact issues
Collaborate with internal teams (Project, Sales, Engineering, Parts, CiF) to ensure seamless service delivery
Act as a trusted technical advisor to both customers and internal stakeholders
Position Requirements
Education & Experience
Degree in Electrical, Mechanical, Mechatronics or related Engineering discipline
Minimum
8–12 years of experience
in service operations, technical support, or commissioning within:
Power generation
Diesel/gas engines
Critical infrastructure environments
Mandatory experience in Data Centre / Mission-Critical / Hyperscale environments
Proven experience supporting or managing
APAC regional service operations
Technical Expertise
Strong knowledge of:
Diesel & gas generator systems (
mtu
preferred)
Engine platforms: Series 4000 / 2000 / 1600
Control systems, automation, and software (e.g. FOXBAT, EnergetIQ)
Ability to troubleshoot across:
Mechanical systems
Electrical systems
Automation and software layers
Experience in
commissioning, root cause analysis, and failure investigation
Leadership & Commercial Mindset
Ability to operate at both
hands-on technical and strategic service operations level
Strong decision-making capability in
high-pressure, uptime-critical environments
Understanding of
warranty, commercial claims, and service cost structures
Ability to influence distributors and stakeholders without direct authority
Soft Skills
Strong stakeholder management across global and regional teams
Clear communicator able to translate complex technical issues into actionable outcomes
Highly structured, detail-oriented, and accountable
Comfortable working in ambiguous and fast-paced project environments
Additional Requirements
Willingness to travel across APAC to support projects and critical issues
Experience working with distributors and external service partners is highly preferred
Exposure to
data centre commissioning standards and uptime requirements (Tier III / IV environments)
is a strong advantage
About mtu Power Systems
Power Systems is the Rolls-Royce business which provides world-class power solutions and complete life-cycle support under our product and solution brand
mtu
. Through digitalization and electrification, we strive to develop drive and power generation solutions that provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility.
We deliver and service comprehensive, powerful and reliable systems, based on both gas and diesel engines, as well as electrified hybrid systems. These technologically advanced solutions serve our customers in the marine and infrastructure sectors worldwide.
Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.
Rolls-Royce is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.
Relocation assistance is not available for this position.
Rolls-Royce Solutions Asia Pte. Ltd. is a Singapore based subsidiary of Power Systems, a Business Unit Rolls-Royce that provides world-class power solutions and complete life-cycle support under our product and solution brand mtu. We strive to develop drive and power generation solutions that are even cleaner and smarter and thus provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility. We deliver and service comprehensive, powerful and reliable systems, based on both gas and diesel engines, as well as electrified hybrid systems.
We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realize their full potential.
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