The Pines Melaka Hiring! Full Time Assistant Front Office Manager in Melaka, Earn up to MYR 4,000 - Ricebowl

Key Responsibilities:-

Supporting Management of Front Desk Team

· Utilizes interpersonal and communication skills to lead, influence, and encourage others advocates sound financial/business decision making demonstrates honesty/integrity leads by example.

· Encourages and builds mutual trust, respect, and cooperation among team members.

· Supervises and manages employees. Managing all day-to-day operations.

· Understanding employee positions well enough to perform duties in employees absence.

· Ensures employee recognition is taking place on all shifts.

· Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

· Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

· Develops specific goals and plans to prioritize, organize, and accomplish your work.

Supporting Management of Front Desk Team

· Utilizes interpersonal and communication skills to lead, influence, and encourage others advocates sound financial/business decision making demonstrates honesty/integrity leads by example.

· Encourages and builds mutual trust, respect, and cooperation among team members.

· Supervises and manages employees. Managing all day-to-day operations.

· Understanding employee positions well enough to perform duties in employees absence.

· Ensures employee recognition is taking place on all shifts.

· Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

· Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

· Develops specific goals and plans to prioritize, organize, and accomplish your work.

· Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

· Strives to improve service performance.

· Collaborates with the Front Office Manager on ways to continually improve departmental service.

· Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

· Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

· Emphasize guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

· Provides services that are above and beyond for customer satisfaction and retention.

· Improves service by communicating and assisting individuals to understand guest needs,

· Providing guidance, feedback, and individual coaching when needed.

· Serves as a role model to demonstrate appropriate behaviors.

· Sets a positive example for guest relations.

· Displays outstanding hospitality skills.

· Empowers employees to provide excellent customer service.

· Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

· Provides feedback to employees based on observation of service behaviors.

· Handles guest problems and complaints effectively.

· Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

· Implements the customer recognition/service program, communicating and ensuring the process.

· Ensures compliance with all Front Office policies, standards and procedures.

· Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

· Held full responsibility for any cash float shortage and any rebate related mistakes, as such staff concerns are fully liability for the mistake and is require to compensate Hotel’s loses.

Additional Responsibilities

· Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

· Analyses information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

· Functions in place of the Front Office Manager in his/her absence.

· Communicates critical information from pre- and post-convention meetings to the Front Office staff.

· Participates in department meetings.

Qualifications & Requirements:-

1. High School Diploma required; bachelor’s degree prefer.

2. Minimum Three – Five years of Front Office Management experience.

3. Minimum 3 Years upper upscale hotel experience.

4. Strong computer system skills including; Reservation & reporting system.

5. Excellent Communication Skills, ability to influence situations.

6. Able to collaborate effectively with other hotel employees & managers to ensure team work.

7. Ability to work a flexibility schedule, including holidays & weekends.

8. Ability to read, write & communicate in English or other languages preferred.

9. Possess & demonstrate the ability to interact with all guest internal & external effectively with tact and diplomacy in line with property’s service standards.

10. Able to work on three (3) rotational shifts.

Job Type: Full-time

Pay: RM3,000.00 - RM4,000.00 per month