Connect Centre Pte Ltd Hiring! Full Time Call Centre Team Leader (Changi) in East Region (Singapore), Earn up to SGD 2,500 - Ricebowl

Responsibilities:
Assist in managing agents and Call Centre operations

Handle complaints and manage service recovery

Handle the recruitment, training, and development of the agents

Provide administrative support in the Call Centre

Cover the Team Managers' duties and shift where necessary

Any other ad-hoc tasks that may be assigned by the management

Requirements:
Minimum GCE'O' level qualification or equivalent

Proficient in relevant computer applications and skills (Microsoft Applications)

Must be able to handle stress extremely well

Good verbal communication skills

Minimum 1 year experience in a call centre setting is advantageous

Must be comfortable and or agreeable to the working environment of the workplace (more details once shortlisted for an interview)

Other Information:
Monthly basic salary range of $2,300 to $2,500

5.5-dayswork-week including Saturday (on rotation basis)

Official working hours are from 10am to 7pm from Mondays to Fridays, and alternate Saturdays

Workplace is at Upper Changi area of Singapore (more information during the interview)

Recruitment is subject to background check and clearance
Founded in 2004, Connect Centre is a multi-channel outsourced contact centre that provides customer relationship management solutions, and was one of the first contact centres in the region to build a business based on the Social Enterprise Business Model. Connect Centre solutions and services are delivered across all common communication channels – Voice calls over the phone, Email, Livechat, and all widely adopted Messaging Apps