JEV Management & Trading Hiring! Full Time Customer Assistant Associate (Aug Intake) at JB in Johor, Earn up to MYR 2,100 - Ricebowl

The Company Offers:

• Basic Salary: RM2,100 per month
• Night Shift Allowance: Up to RM300
• KPI Incentive: Up to RM400
• One month of paid training
• EPF & SOCSO
• 12 Days Annual Leave
• 14 Days Medical Leave
• Free shuttle bus at selected pick up locations
• Opportunity to build your career in the customer service and BPO industry

Requirements:

• Good communication skills in English and Bahasa Malaysia
• Customer focused with a positive attitude
• Comfortable handling phone calls, live chats, and emails
• Basic computer skills
• Able to work in a fast paced environment
• Willing to work rotational shifts, including weekends and public holidays
• Fresh graduates are encouraged to apply
• Able to commit to a 24-hour rotational shift schedule

What You'll Be Doing:

• Handle customer enquiries through phone calls, live chat, and email
• Assist customers by providing accurate information and resolving issues promptly
• Deliver excellent customer service while maintaining high customer satisfaction
• Escalate complex cases when necessary
• Achieve service quality and KPI targets
• Follow company procedures and customer service standards
• Work closely with your team to ensure smooth daily operations

Pay: RM1,900.00 - RM2,100.00 per month

Benefits:

• Dental insurance
• Health insurance
• Opportunities for promotion
• Professional development
• Vision insurance

Work Location: In person