Info Tech Systems Integrators (M) Hiring! Full Time Software Support Specialist (HRMS) in Federal Territory, Earn up to MYR 3,200 - Ricebowl

The Position:

Info-Tech is a software company offering Complete Cloud HR Software including industry first innovative Face Recognition with GPS Mobile / Tablet Attendance for staff Attendance. Info-tech cloud HR Software has simple & user friendly yet comprehensive Attendance, Payroll, Leave, Claim, Appraisal & Job costing software modules. Info-Tech mobile app supports iOS & Android with “Your HR matters on the go” slogan. Employees can do attendance, apply leave, view their payslip, tax forms & any messages from HR. Managers will up be updated with live push notification of staff lateness, absent & Leave.

You will be responsible for providing support to our customers by troubleshooting and resolving issues with our systems when they arise. You should have an in-depth understanding of software issues and network technologies. Candidates will also have good interpersonal skills, with an affinity for excellent customer service.

Responsibilities

• · Support user enquiries on our in-house HR Software via phone / email / remote assistance.
• Solve technical issues and professionally to ensure client satisfaction.
• Set up and adjust systems to fix software problems accurately.
• Use remote access to troubleshooting and resolve issues on client devices.
• Meet personal KPIs, support team goals, and follow company procedures.
• Assist with data migration and provide product training when required.
• Take part in special projects and pre-implementation meetings to support business needs.

Qualifications

• Candidates must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, Human Resource Management or equivalent.
• At least 2 Year(s) of working experience in the related field is required for this position. Candidates with Contact centre experience would be an advantage.
• Strong IT and troubleshooting skills.
• Possess excellent communication skills.
• Excellent command of spoken and written English. Ability to converse in Mandarin is an added advantage.
• Ability to multi-task and work independently in a fast-paced environment.
• Self-motivated & independent, customer-oriented with excellent interpersonal.
• skills, quick learner, and good team player.
• Ability to work in a fast-paced environment and handle difficult customers.
• Fresh Graduates are encouraged to apply.
• Ability to work on-site Q Sentral (next to KL Sentral).

The Package

• Basic Salary
• Meal Allowance
• Annual Leave + Medical Leave + Special Granted Leaves
• Medical Benefit and Insurance
• Flexi Benefit Entitlement, Laptop provided for business use
• Opportunity to climb the corporate ladder in the future
• Easy accessible to Public Transport (KL Sentral Station, MRT, LRT, Monorail, and KTM)

Industry

• Software Development

Employment Type:

Full-time

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM3,200.00 per month

Benefits:

• Additional leave
• Health insurance
• Maternity leave
• Meal allowance
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person