ITCAN PTE. LIMITED Hiring! Full Time Service Desk Engineer in Islandwide (Singapore), Earn up to SGD 2,000 - Ricebowl

• End-to-End Ticket Lifecycle and monitoring relevant metrics • Incident Management Workflow, including appropriate escalation • First Call Resolution and Remote assistance • Users’ IT accounts and access management (e.g. AD and Email account) • Password Resets and Account unlock (including self-service) • Process Change & Service requests