Rosemallow Technologies Hiring! Full Time IT Service Desk in Federal Territory, Earn up to MYR 2,400 - Ricebowl

IT ServiceDesk

Experience: Minimum 1 year of relevant working experience

Job Scope:-

• Receive and manage IT incidents and service requests from clients/users.
• Provide first-level technical support through phone, email, WhatsApp or ticketing system.
• Record complete incident details and user information in the ticketing system.
• Perform initial troubleshooting and diagnosis.
• Provide step-by-step guidance to users where applicable.
• Ensure proper ticket categorisation, prioritisation and assignment.

Provide first-level troubleshooting for common IT issues, including:-

• Desktop and laptop issues
• Windows operating system issues
• Microsoft 365 / Office applications
• Email and Outlook issues
• Printer and printing issues
• Network connectivity issues
• User account and password issues
• VPN and remote access
• Basic hardware troubleshooting
• Software installation/configuration
• Basic endpoint and security-related issues

Preferred candidates should have:-

• IT Service Desk / Helpdesk experience.
• Basic knowledge of Windows OS and Microsoft 365.
• Basic hardware and software troubleshooting skills.
• Basic networking knowledge.
• Experience using ticketing/helpdesk systems.
• Good communication and customer service skills.
• Ability to work independently and as part of a team.

Pay: RM1,567.58 - RM2,400.00 per month

Work Location: Hybrid remote in Kuala Lumpur (Kuala Lumpur)