Network Delivery and Engineering
- Execute network discovery across 450+ device estate using ServiceNow Discovery and Service Mapping.
- Validate, reconcile and remediate CMDB configuration item (CI) data for network assets and relationships.
- Onboard network devices and dependencies into the ESM/ServiceNow platform with accurate attributes and mappings.
- Define and refine discovery patterns, probes and credentials for reliable, repeatable network discovery.
- Troubleshoot discovery gaps and data-quality issues, driving them to resolution.
Documentation, Support and Governance
- Document onboarding procedures, discovery configuration and CMDB data standards for network assets.
- Support ongoing data-quality governance and hand over repeatable processes to the permanent team.
Skillset (Must have):
Minimum 5 years of experience in network engineering/operations with exposure to CMDB and IT service management.
Hands-on experience in ServiceNow Discovery and Service Mapping.
Strong understanding of CMDB data models, CI relationships and data-quality practices.
Possess solid network fundamentals (routing, switching, firewalls) to interpret discovered topology.
Experience in scripting/automation (Python, PowerShell) for data reconciliation is an advantage.
Detail-oriented with strong data-validation discipline.
A good team player with excellent written and verbal communication skills, and strong interpersonal skills to coordinate across diverse stakeholders and vendors.