HCLTech Hiring! Full Time SME - Network LAN-WAN in 台灣 - Ricebowl

Job Summary : Job Title: Manager - Network Technical Operations Manager\\r\\n\\r\\nJob Brief:\\r\\n\\r\\nWe are seeking a manager to join our team. The ideal candidate will be responsible for managing all aspects of our service delivery, ensuring high customer satisfaction, and maintaining service levels.

Job Responsibilities : Responsibilities:\\r\\n\\r\\n· Manage Service Delivery: Oversee the delivery of services to clients, ensuring they meet agreed service level agreements (SLAs) and operational level agreements (OLAs).\\r\\n\\r\\n· Client Relationship Management: Develop and maintain strong relationships with clients, handling their expectations and resolving any issues promptly.\\r\\n\\r\\n· Service Improvement: Identify and rectify service delivery issues, conduct root cause analysis, and implement service improvement plans.\\r\\n\\r\\n· Team Leadership: Lead and manage service delivery teams, ensuring they are adequately trained and resourced.\\r\\n\\r\\n· Reporting: Prepare and present regular and accurate reports to stakeholders on service performance.\\r\\n\\r\\n· Compliance: Ensure compliance with company policies, procedures, and health and safety regulations.\\r\\n\\r\\n· Collaboration: Work closely with sales, marketing, and other departments to drive service sales and profitability.\\r\\n\\r\\n· Billing & Revenue: Managing SOW renewals, monthly billing milestones, Budget Vs Revenue forecast, P&L

Job Description : · Excellent verbal and written communication skills. (Primary – Mandarin, Business Level English spe