CTE Group Hiring! Full Time Export Customer Service Assistant Manager in Selangor, Earn up to MYR 7,000 - Ricebowl

Job Description

We are looking for an experienced Assistant Manager to lead our Export Customer Service team and oversee daily export freight operations.

Key Responsibilities

• Lead and supervise the Export Customer Service team in handling daily export freight operations.
• Coordinate with customers, shipping lines, transporters, warehouse, port/terminal, customs and internal departments.
• Manage export shipments from booking and container arrangement through to port delivery and vessel departure.
• Coordinate with shipping lines on vessel schedules, booking, ETA/ETD, cut-off times, vessel changes and rollovers.
• Prepare, check and coordinate export shipping documentation, including Shipping Instructions (SI), Bill of Lading (B/L), VGM and other relevant documents.
• Ensure shipping instructions and required documentation are submitted accurately and within the required cut-off time.
• Coordinate with customs/customs-related parties regarding export clearance and requirements.
• Coordinate container arrangements, stuffing, haulage and port/terminal delivery.
• Monitor port/terminal cut-off times and ensure containers are delivered within the required timeline.
• Coordinate with transport and warehouse teams for export shipment arrangements.
• Ensure accurate and timely updates of shipment and job information in the Asolute system.
• Monitor team workload, shipment status and customer requirements.
• Handle customer enquiries, complaints and operational escalations.
• Review export jobs and documentation for accuracy and completeness.
• Guide, train and supervise Customer Service Executives/Assistants.
• Monitor team performance and ensure customer service standards are maintained.
• Prepare operational reports and provide updates to management.
• Identify and implement improvements to export customer service and freight operations.

Requirements

• Diploma/Degree in Logistics, Supply Chain, Business Administration or related field.
• Minimum 3–5 years of relevant experience in export freight/shipping/logistics customer service.
• Supervisory or team-leading experience is preferred.
• Strong knowledge of export freight operations, shipping documentation, vessel schedules, customs and port/terminal operations.
• Familiar with Shipping Instructions (SI), Bill of Lading (B/L), VGM and export documentation.
• Experience dealing with shipping lines, customs, transporters, warehouse and port/terminal.
• Good understanding of container movement, haulage and port delivery arrangements.
• Experience using Asolute system or other freight/logistics systems is highly preferred.
• Strong leadership, communication and problem-solving skills.
• Able to manage a team and multiple shipments simultaneously.
• Good command of English and Bahasa Malaysia. Mandarin is an advantage.
• Proactive, organised and able to work under pressure.
• Strong customer service and coordination skills.

Pay: RM6,000.00 - RM7,000.00 per month

Work Location: In person