Planet Mentari Hiring! Full Time Front Office - Telephone Operator - Reservations Coordinator in Federal Territory, Earn up to MYR 2,900 - Ricebowl

Job Description

• Answer all incoming calls promptly, courteously, and professionally in accordance with hotel standards.
• Handle room reservation enquiries via telephone and accurately process bookings in the hotel reservation system.
• Assist guests with reservation amendments, cancellations, and special requests.
• Provide accurate information regarding room types, rates, promotions, hotel facilities, dining outlets, and hotel services.
• Transfer calls to the appropriate departments and ensure messages are delivered accurately and promptly.
• Maintain knowledge of hotel services, operating hours, events, and promotions to assist guests effectively.
• Ensure all reservation details, billing instructions, and guest preferences are accurately recorded in the system.
• Coordinate with Front Office, Housekeeping, Sales, and other departments regarding guest requests and reservation arrangements.
• Monitor room availability and assist in maximising occupancy through effective reservation handling and upselling.
• Promote and upsell room categories, packages, and hotel services whenever appropriate.
• Handle wake-up call requests and ensure they are executed accurately and on time.
• Maintain confidentiality of guest information and comply with hotel policies and brand standards.
• Respond professionally to guest enquiries, feedback, and reservation-related concerns.
• Maintain accurate reservation and telephone records for operational and audit purposes.

Requirements & Qualifications

• Diploma or Certificate in Hospitality Management or a related field is preferred.
• Minimum 1–2 years of experience as a Telephone Operator, Reservation Agent, Front Office Agent, or in customer service within the hospitality industry is an advantage.
• Excellent verbal communication and telephone etiquette.
• Familiarity with Opera PMS or other hotel reservation systems is preferred.
• Strong customer service and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficient in Microsoft Office applications.
• Fluent in English; additional languages are an added advantage.
• Willingness to work on rotating shifts, including weekends and public holidays.

Pay: RM2,000.00 - RM2,900.00 per month

Work Location: In person